Open to opportunities

Lawrence K

@lawrencek

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Systems engineer delivering reliable IT infrastructure and proactive technical support.

Kenya

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What I'm looking for

I am looking for a hands-on role maintaining and improving IT infrastructure, focusing on system reliability, security, and proactive support within a collaborative, process-driven team.

I am a results-driven systems engineer with over six years of experience delivering technical support, system and server administration, and network troubleshooting across fast-paced environments. I focus on maintaining system integrity and improving IT service operations to support business continuity.

My experience includes administering enterprise servers, configuring and maintaining Flight Information Display Systems, managing Active Directory accounts and permissions, and coordinating software deployments and security patching. I have led preventive maintenance programs that reduced failures and extended equipment lifespan while keeping detailed documentation to streamline audits and troubleshooting.

I hold certifications including CCNA, ITIL Foundation, Fortinet NSE3 family modules, and a BSc in Computer Information Systems. I seek to leverage my hands-on technical skills, attention to detail, and customer-facing support experience to contribute to efficient, secure IT infrastructure and operations.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Evail Limited

Apr 2025 - Present (5 months)

Administer servers and enterprise systems to ensure high availability for airport operations, improve ticket resolution efficiency, and coordinate software deployments and security patching to reduce vulnerabilities.

Active Directory Incident Management Patch Management Documentation ITSM

ICT Support Engineer

Kenya Airports Authority

May 2019 - Mar 2025 (5 years 10 months)

Provided technical support and maintained flight information display systems and end-user platforms, managed service desk operations, and implemented asset management practices that improved system reliability and reduced operational issues.

Windows Server Active Directory Service Desk Asset Management Linux CRM

Sales and Marketing Executive

CTN TV

May 2017 - Apr 2019 (1 year 11 months)

Planned and executed marketing campaigns and events to increase brand exposure and lead generation, managed CRM updates and social media campaigns to grow website traffic and audience engagement.

Marketing Campaigns Event Management Market Research CRM Social Media Data Analysis Lead Generation Communication

Customer Service / ICT Support

Flex Communication Limited

May 2012 - Oct 2017 (5 years 5 months)

Delivered customer service and ICT support, troubleshooting hardware and software issues and maintaining customer records to improve service response and satisfaction.

Technical Support Customer Service Troubleshooting Ticketing CRM Communication Documentation

ICT Support Intern

Kenya Airports Authority

Feb 2015 - May 2015 (3 months)

Supported ICT team with installations and basic maintenance tasks, gaining practical experience in end-user support and airport systems configuration.

IT Support Windows Troubleshooting Documentation

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Science, Computer Information Systems

2012 - 2017

Completed a Bachelor of Science in Computer Information Systems focusing on systems administration, networking, and IT support from May 2012 to October 2017.