AKAlex Kisanyanya
@alexkisanyanya
Information Technology enthusiast with expertise in system engineering.
KenyaWhat I'm looking for
I am an Information Technology and Business Enthusiast with a strong background in system engineering and customer service. With a degree in IT from Jomo Kenyatta University of Agriculture and Technology, I have honed my skills in various roles, including self-employment at ENTA Solutions and previous positions at Sybyl and Equity Group Holdings. My experience spans technical customer support, vendor management, and business continuity, where I have consistently improved operational efficiency and customer satisfaction.
Throughout my career, I have successfully led projects that enhanced system availability and reduced costs through virtualization and effective network management. Notable achievements include the deployment of MS Active Directory and Exchange Servers for Equity Group Holdings, which significantly boosted the bank's presence across East Africa. I am passionate about leveraging technology to drive business success and am committed to continuous learning and improvement in my field.
Experience
Work history, roles, and key accomplishments
System Engineer
ENTA Solutions (K) LTD
Aug 2015 - Present (9 years 9 months)
As a self-employed System Engineer, I provide technical customer support, manage vendor relationships, and ensure business continuity and disaster recovery. I have successfully improved customer confidence and increased transaction volumes through effective system management and automation.
System Engineer
Sybyl (K) LTD
Mar 2014 - Aug 2015 (1 year 5 months)
In my role as a System Engineer at Sybyl, I focused on system administration, user support, and network management. I contributed to improving organizational efficiency through effective troubleshooting and problem-solving.
Technical Engineer
EasyLink (K) LTD
Apr 2012 - Mar 2014 (1 year 11 months)
As a Technical Engineer at EasyLink, I was responsible for providing technical support and ensuring the smooth operation of IT systems. My role involved troubleshooting issues and maintaining system integrity.
System Administrator
Equity Group Holdings
May 2008 - Apr 2012 (3 years 11 months)
In my position as a System Administrator at Equity Group Holdings, I ensured the availability of banking systems and improved customer transactions. I managed server hardware and implemented security measures to protect sensitive data.
Education
Degrees, certifications, and relevant coursework
Citrix Certified Center Kenya
Certification, Virtualization
2014 - 2014
Achieved certification in Citrix Xen-Desktop 7 Administration, focusing on virtualization technologies and desktop management.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
2002 - 2007
Graduated with a Bachelor of Science in Information Technology, gaining comprehensive knowledge in IT principles, systems, and applications.
MUMultimedia University
Certificate, Customer Service
2000 - 2000
Completed a training program and received a certificate in International Customer Care Skills, enhancing customer service capabilities.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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