Looking for a job

lavene C

@lavenec

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Industrial Business Management professional in healthcare and procurement, improving processing time by 15%.

New Zealand

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What I'm looking for

I'm eager to contribute my expertise to a dynamic, international team and foster mutual growth and business success.

At Auckland Pain Management Clinic Ltd, I welcome and assist patients, manage appointments, and provide healthcare insurance guidance. I maintain patient records using Ivor, Geensolve, and Xero, and handle payments and administrative tasks.

At MR D.I.Y Trading Sdn Bhd, I coordinated with departments to update supplier information. I identified causes of operational inefficiencies and implemented solutions that reduced processing time by 15%.

At My Curtain Pty Ltd Me, I supported customers before and after sales and coordinated appointments and technician logistics. I also monitored stock and initiated purchase orders to prevent shortages.

My experience also includes a cross-functional apprenticeship at Kraiburg TPE Sdn Bhd, with exposure to Human Resources, Finance, Sales, Logistics, and Marketing. I hold a Diploma in Industrial Management and am studying for a Master of Business Informatics at ICL Graduate Business School.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Auckland Pain Management Clinic Ltd

Apr 2026 - Present (6 months)

Welcome and assist patients, provide healthcare insurance guidance, manage appointments, maintain patient records, process payments, and handle general administrative duties.

Customer Service Appointment Scheduling Data Entry Xero Ivor System Geensolve Microsoft Office Acc South Cross

Executive Procurement

MR D.I.Y Trading Sdn Bhd

Jan 2024 - Mar 2026 (2 years 2 months)

Coordinated supplier information updates and identified root causes of operational inefficiencies, implementing solutions that reduced processing time by 15%.

Procurement Data Integrity Process Improvement Supplier Management SQL

Administrative Representative

My Curtain Pty Ltd

Nov 2018 - Jul 2023 (4 years 8 months)

Provided customer service, coordinated operations between office and warehouse, managed appointments and technician logistics, and maintained inventory control.

Customer Service Operations Coordination Scheduling Inventory Management Purchase Order

Waitress

Secret Kitchen

Sep 2017 - Sep 2018 (1 year)

Processed customer orders with attention to dietary needs, prepared beverages, fostered kitchen-front line collaboration, and supported inventory management.

Customer Service Order Processing Beverage Preparation Teamwork Inventory Management

Apprenticeship

Kraiburg TPE Sdn Bhd

Mar 2014 - Jul 2017 (3 years 4 months)

Completed a cross-functional rotation program in HR, Finance, Sales, Logistics, and Marketing, and supported training cycle and talent development.

Cross Functional Training Human Resources Finance Sales Logistics Marketing Training Needs Analysis

Cashier/Front Desk

Chatime

Jan 2012 - Dec 2013 (1 year 11 months)

Provided beverage recommendations, processed orders, addressed customer inquiries, and executed accurate transactions with end-of-day reconciliations.

Customer Service Cash Handling Point of Sale Product Knowledge Reconciliations