Open to opportunities

Serona Thomas

@seronathomas

Message

Experienced administrative professional with healthcare background and web administration skills.

New Zealand

Message

What I'm looking for

I seek an administrative role leveraging my healthcare and education experience, strong IT skills, and web administration background in a collaborative, service-focused team.

I am an organised administrative professional with hands-on experience in healthcare and education settings, backed by a Level 4 Certificate in Business Administration and Technology.

I've managed attendance systems for a large school, coordinated appointments in a hospital gastroenterology department, and handled administration for a family web-design business since 2019.

My healthcare background includes a Level 4 Health Care Assistant role with Bupa and prior registration as a nurse in the Philippines, giving me strong clinical documentation, communication, and patient-care skills.

I bring strong Microsoft Office and Xero knowledge, web administration (HTML, WooCommerce, Elementor), excellent time management, and a collaborative, solutions-focused attitude to any role.

Experience

Work history, roles, and key accomplishments

Current

Web Administration Manager

Current

NT Digital

Jun 2019 - Present (6 years 6 months)

Ran family web-design business managing site builds with HTML and Elementor, maintained WooCommerce invoicing and hosting/domains, and delivered client communications and digital marketing services to meet deadlines.

HTML Elementor WooCommerce Invoicing Client Communication Digital Marketing

Appointment Coordinator

Middlemore Hospital

Oct 2025 - Dec 2025 (2 months)

Coordinated and confirmed gastroenterology appointments, acted as first point of contact for patients, and maintained accurate appointment and patient records while outsourcing patients to private clinics as needed.

Data Entry Scheduling

Attendance Administrator

Epsom Girls Grammar School

Aug 2024 - May 2025 (9 months)

Managed daily student attendance data in the student management system (KAMAR), identified absence trends to meet Ministry deadlines, and served as primary contact for students and families regarding attendance issues.

KAMAR Data Entry Reporting Microsoft Office

Health Care Assistant

Bupa Care Services

Oct 2016 - May 2019 (2 years 7 months)

Provided level-4 aged-care support across multiple sites, managed bookings and care plans, administered medications per protocol, and documented observations to support coordinated patient care for residents with dementia.

Patient Care Clinical Documentation Wound Care Cultural Competence

Education

Degrees, certifications, and relevant coursework

Toi Ohomai Institute of Technology

Level 4 Certificate, Business Administration and Technology

2022 - 2023

Completed a Level 4 Certificate in Business Administration and Technology, covering Microsoft Office, Outlook and basic business administration practices.