LaVell Taylor

Hello, I’m LaVell D. Taylor, a dedicated professional with over four years of experience in customer engagement, virtual support, and healthcare benefits education. My approach is compassionate and solutions-driven, aligning with the mission of improving the health and well-being of the people I serve. I excel in clear communication, efficiently resolving concerns, and making every interaction feel personal, even in a virtual environment.

Currently, I work as a Group Medicare Consumer Engagement Professional at Humana, where I assist Medicare members with plan benefits, enrollment, and issue resolution. My previous role as a Virtual Support Specialist at Global Elite honed my customer service skills, achieving a 95% satisfaction rating while maintaining HIPAA compliance. I am eager to grow within a company that values innovation, equity, and exceptional service, and I believe my background in healthcare support and commitment to member satisfaction makes me a strong fit for your team.