Cierra Harris

I am a compassionate and results-driven Remote Customer Engagement Specialist with over three years of experience providing support services across the education, housing, and healthcare sectors. My proven success in engaging vulnerable populations—including students and families in school systems, individuals experiencing homelessness, and seniors in need of home healthcare services—stems from my empathetic communication, program navigation, and personalized support.

Throughout my career, I have expertly managed high volumes of inbound and outbound calls, coordinated referrals to social, educational, and medical resources, and assisted with enrollment in housing programs and healthcare plans. I am adept at working collaboratively with school liaisons, caseworkers, healthcare providers, and nonprofit organizations to ensure continuity of care and holistic support. My experience with CRM and case management software, such as Salesforce and HMIS, has equipped me with the skills to track and update sensitive client information accurately while maintaining confidentiality.

As I continue my education in Data Analysis and Business Administration, I remain highly organized, tech-savvy, and mission-focused, with a deep understanding of trauma-informed engagement and the importance of equitable access to services. I am committed to making a positive impact in the lives of those I serve.