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Lavashnee Govender

@lavashneegovender

Customer Success leader at AELER Technologies who built the global function and supported €1M+ in commercial growth.

At AELER Technologies, I built the global Customer Success function from the ground up, defining its team structure, operating models, customer segmentation, and pricing strategy. I established NPS and CSAT frameworks, achieving CSAT scores above 90% and translating customer insights into improvements that supported €1M+ in commercial growth.

Earlier at AELER, I owned commercial product development for a logistics platform and helped drive a 400% increase in users. At project44, I grew a €30M+ global strategic account portfolio, while at Unilever I managed a €34M portfolio for Shoprite Group and other strategic accounts, achieving 10% growth and introducing 55 new products to market.

Experience

Work history, roles, and key accomplishments

Head of Supply Chain and Customer Service, APAC

Wevo Chemical

Jun 2025 - Aug 2026 (1 year 2 months)

Led regional commercial operations and supply chain execution across APAC, supporting a €20M business serving 300+ customers. Improved regional cost efficiency by 6% year-on-year and managed a team of 17.

Supply Chain Management Logistics Customer Service Commercial Operations Cost Optimization Cross functional Coordination Team Leadership

Head of Customer Success

AELER Technologies

Jun 2022 - Feb 2025 (2 years 8 months)

Built the global Customer Success function from the ground up, defining team structure, operating models, and pricing strategy. Established NPS and CSAT frameworks, achieving CSAT scores above 90% and supporting €1M+ in commercial growth.

Customer Success Team Building NPS CSAT Customer Segmentation Pricing Strategy Cross functional Leadership Enterprise Accounts

Digital Product & Customer Manager

AELER Technologies

Oct 2021 - May 2022 (7 months)

Owned commercial product development for a logistics platform, aligning the feature pipeline with customer needs. Drove a 400% increase in users by strengthening engagement models and aligning product delivery with customer value.

Product Management Roadmapping Customer Insights Product Adoption Sustainability Carbon Calculations Cross Functional Collaboration

Enterprise Account Manager

project44

Nov 2019 - Oct 2021 (1 year 11 months)

Grew a €30M+ global strategic account portfolio, with account expansion contributing approximately 40% of total company revenue growth. Delivered >30% annual growth through disciplined account development and structured engagement models.

Account Management Strategic Accounts Revenue Growth Customer Retention Pipeline Development B2B Sales

Key Account Manager: Shoprite Group and Other Strategic Accounts

Unilever

Jan 2014 - Jul 2019 (5 years 6 months)

Managed a €34M revenue portfolio for Africa's largest retailer, achieving 10% growth and reversing a five-year decline. Coordinated joint business planning and innovation launches, introducing 55 new products and generating €2.3M incremental annual revenue.

Key Account Management Joint Business Plans (JBPs)Negotiation Innovation Revenue Growth Retail