Laurie User
@laurieuser
Fraud Investigator specializing in insurance SIU investigations and risk reduction.
United StatesWhat I'm looking for
I’m a detail-oriented, results-driven Fraud Investigator with over 10 years of experience in insurance, compliance adherence, and risk assessment. I’m known for conducting complex investigations, analyzing data and intel, and collaborating cross-functionally to mitigate fraud risk and ensure regulatory compliance.
In my current role as an SIU Investigator, I conduct over 200 thorough investigations annually of automobile, property, and pet insurance claims, consistently identifying fraudulent policies or misrepresented claims. I’ve led vendor-assisted investigations during high-volume periods, improving case resolution time by 30% while maintaining investigation quality and accuracy.
I communicate investigation outcomes in ways that drive measurable business results, including a 45% impact rate and reduced claim payouts related to fraudulent or misrepresented policies. I’ve also earned quarterly “Win with Purpose Together” recognition for outstanding investigative performance.
Before SIU, I built strong insurance operations expertise through roles including Senior Customer Claims Representative, Commercial Underwriting Assistant II, Commercial Lines Insurance Assistant, Customer Service Representative, and earlier experience as a 911 Dispatcher. I continue to strengthen my foundation with a BS in Sociology/Criminal Justice and am a current student for an Insurance Designation, with additional contributions through DEI development and vendor pilot file-review quality efforts.
Experience
Work history, roles, and key accomplishments
SIU Investigator
Liberty Mutual–Safeco Insurance
Jan 2020 - Present (6 years 5 months)
Conducted 200+ investigations annually of automobile, property, and pet insurance claims to identify fraudulent policies and misrepresented claim details. Led vendor-assisted investigations, improving case resolution time by 30% and contributing to a 45% impact rate through reduced claim payouts tied to fraud.
Senior Customer Claims Representative
Liberty Mutual–Safeco Insurance
Oct 2014 - Jun 2020 (5 years 8 months)
Managed customer claims inquiries and supported timely, accurate claims handling across commercial lines. Consistently delivered strong service performance and earned multiple quarterly recognition for claims and customer support excellence.
Commercial Underwriting Assistant II
Liberty Mutual–Safeco Insurance
Jan 2013 - Oct 2014 (1 year 9 months)
Provided underwriting support for commercial lines, assisting with risk assessment and policy-related workflows. Helped maintain quality and compliance through careful review and documentation practices.
Commercial Lines Insurance Assistant
Liberty Mutual–Safeco Insurance
Apr 2012 - Jan 2013 (9 months)
Supported commercial lines insurance operations by assisting with policy administration and customer-facing insurance needs. Reinforced process accuracy and documentation standards to support efficient underwriting and service delivery.
Customer Service Representative
Liberty Mutual–Safeco Insurance
Jun 2011 - Apr 2012 (10 months)
Delivered customer service support in an insurance environment, handling inquiries and resolving issues with professionalism and accuracy. Earned multiple quarterly awards for customer service and claims management excellence.
911 Dispatcher
Whitcom 911
Aug 2003 - Jun 2011 (7 years 10 months)
Dispatched emergency calls and coordinated incident handling over extended service years. Maintained accurate incident documentation and communication under high-pressure situations.
Education
Degrees, certifications, and relevant coursework
American Educational Institute
Insurance Designation, Insurance
Currently studying an Insurance Designation at American Educational Institute.
University of Idaho
Bachelor of Science, Sociology/Criminal Justice
Earned a BS in Sociology/Criminal Justice from the University of Idaho.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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