Eric Russell
@ericrussell
Licensed multi-state insurance investigator and claims adjuster focused on fraud detection.
United StatesWhat I'm looking for
I am a results-driven, detail-oriented insurance professional and licensed multi-state property and casualty adjuster with a military background and over five years of hands-on experience in special investigations, claims adjusting, and workers' compensation across multiple jurisdictions. I have led complex fraud investigations, prepared thorough investigative reports, coordinated with law enforcement and legal counsel, and supported litigation and EUO processes to secure fair, compliant outcomes.
I bring extensive state-specific claims expertise, strong policy analysis skills, and proven customer engagement abilities from roles at Hagerty Insurance, Aetna, Safelite, and as a business owner. I am committed to integrity, regulatory compliance, and continuous improvement, and I actively seek roles in organizations that value initiative, accountability, and professional growth.
Experience
Work history, roles, and key accomplishments
Claims Adjuster / SIU Investigator
Hagerty Insurance
Apr 2020 - Jul 2025 (5 years 3 months)
Conducted comprehensive investigations into potentially fraudulent auto insurance claims (PIP, BI), prepared detailed investigative reports and denial correspondence, and collaborated with law enforcement and legal teams to support litigation and resolve complex claims.
AEMSO / WC Claims Specialist
Aetna
Sep 2019 - Apr 2020 (7 months)
Managed CPT code modifications and Medicare reimbursements for providers, ensured Medicare and workers' compensation compliance, and resolved claim discrepancies through provider and internal team collaboration.
Licensed Insurance Adjuster
Safelite Group Inc.
Feb 2019 - Sep 2019 (7 months)
Handled complex fire, homeowners, commercial, and automobile claims, performed policy interpretation and coverage analysis, and supported dispute resolution through detailed documentation and research.
Customer Service Specialist
IQor Inc.
Jul 2018 - Nov 2018 (4 months)
Assisted customers with billing inquiries and payment arrangements, analyzed customer histories to identify service improvements, and delivered professional support focused on satisfaction and retention.
Owner / Operator
Surface Studios of Columbus
Jan 2017 - Jun 2018 (1 year 5 months)
Oversaw operations for a residential and commercial restoration business, managed budgets, scheduling and field staff, and specialized in marble restoration, mold remediation and safety compliance.
Nuclear Biological Chemical Specialist
United States Army
Oct 1998 - Nov 2000 (2 years 1 month)
Maintained tactical readiness through weapons and equipment oversight, led emergency response training, and collected and analyzed mission-critical environmental data to support operations and legal proceedings.
Education
Degrees, certifications, and relevant coursework
Pickerington High School North
High School Diploma, General Education
Earned a High School Diploma from Pickerington High School North, graduating in February 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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