Traci Ahola

Managed all aspects of a product-based business, including licensing, financial record-keeping, and regulatory compliance, ensuring 100% adherence to operational standards. Designed and maintained a secure website for customer transactions and marketing, leading to increased online visibility and enabling early detection of suspicious activities. Conducted financial audits and developed internal p

Detected and investigated multiple suspected cases of financial crime by analyzing transactional patterns and identifying anomalies, preventing potential losses. Analyzed transactions and accounts to uncover trends and unusual activity, leading to numerous confirmed fraud cases and improvements to internal fraud detection processes. Compiled clear, actionable investigative reports to support legal

Conducted fixed, mobile, and covert surveillance across multiple cases, securing videotaped evidence that contributed to successful case outcomes and legal actions. Completed comprehensive background and activity checks using open-source intelligence and proprietary databases, uncovering relevant information in 90% of investigations. Authored detailed investigative reports summarizing findings, su

Conducted in-depth investigations involving research and data analysis, uncovering potential fraud, waste, or abuse in over 700 cases and contributing to $5.8M in recoveries. Led a team in identifying new fraud trends, enhancing early detection methods and strengthening internal fraud protocols. Designed and implemented streamlined claims analysis and reporting processes using Excel and Word, redu

Conducted monthly exclusion reviews across federal and state databases, identifying potential matches and ensuring ongoing compliance with regulatory requirements. Collaborated with departments to redesign the exclusion review process, reducing compliance risk by 50% and improving efficiency. Created and implemented procedures for analyzing recorded calls during investigations, resulting in case r

Provided direct support and assistance to members, effectively resolving inquiries and ensuring high levels of customer satisfaction. Maintained accurate records of interactions and contributed to improving service delivery processes.

Evaluated commercial insurance applications and assessed risks to determine appropriate coverage and premiums for clients. Collaborated with agents to ensure accurate policy issuance and adherence to underwriting guidelines.

Provided technical underwriting expertise for complex commercial insurance accounts, ensuring adherence to company standards and regulatory requirements. Assisted in developing and implementing underwriting strategies to support business growth.

Focused on the fundamentals of business administration with an emphasis in Finance. Gained comprehensive knowledge in financial management and related business operations.