Open to opportunities

Lauren Williams

@laurenwilliams4

Message

Operations and administrative professional delivering customer success, HR support, and efficient remote coordination.

United States

Message

What I'm looking for

I’m looking for a remote role where I can own operations and customer support—strengthening processes, coordinating vendors and schedules, and partnering across HR and finance to deliver accurate, consistent service.

I’m a results-driven operations and administrative professional with experience supporting business operations, customer relationships, scheduling, financial administration, project coordination, and remote teams.

As Founder & Operations Consultant at Anchor Point Solutions (2025–Present), I manage business operations, procurement activities, vendor coordination, client communications, project tracking, documentation, and financial records.

From 2021–Present at Magic Ears, I deliver remote client support while maintaining documentation, managing scheduling, resolving issues, and providing exceptional customer experiences.

Earlier roles—including Remote Operations & Administrative Specialist at Marshane Corporation (2019–2022) and Client Services Coordinator at Mary’s House (2017–2019)—strengthened my accuracy, confidentiality, and process improvement mindset through invoicing, reporting, data entry, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Consultant

Current

Anchor Point Solutions

Jan 2025 - Present (1 year 5 months)

Managed business operations, procurement activities, vendor coordination, client communications, project tracking, documentation, and financial recordkeeping.

Business Operations Procurement Coordination Vendor Management Client Communication Project Tracking Documentation Management Financial Record Keeping Remote Operations

Current

Remote Customer Success Specialist

Current

Magic Ears

Jan 2021 - Present (5 years 5 months)

Delivered remote client support by maintaining documentation, managing scheduling, resolving issues, and providing exceptional customer experiences.

Customer Success Scheduling Documentation Data Management CRM Systems Remote Collaboration client support

Remote Operations & Administration

Marshane Corporation

Jan 2019 - Jan 2022 (3 years)

Supported administrative operations including invoicing, reporting, data entry, scheduling, and business communications while maintaining accuracy and efficiency.

Administrative Operations Invoicing Reporting Data Entry Scheduling Accounts Payable Accounts Receivable Business Communication