Open to opportunities

Laurentiu Radu Sandu

@laurentiuradusandu

Message

Customer-focused content moderator and remote support specialist.

Romania

Message

What I'm looking for

I seek remote or hybrid roles where I can apply content moderation, customer support, and social media management skills, with clear growth and collaborative culture.

I am a Romanian customer-focused professional with experience in content moderation, remote technical support, customer service, and social media management. I have trained AI to moderate social media comments, provided technical assistance for security systems and consumer hardware/software, and managed multiple high-following Instagram accounts, delivering measurable engagement and advertising results.

I hold a degree from the University of Craiova with practical skills in MATLAB, AutoCAD and the Microsoft Office suite, and I am an accredited personal trainer and nutritionist who has coached clients internationally. I bring strong communication, problem-solving, attention to detail and flexible remote-work capabilities to roles that require technical troubleshooting, moderation, or community/social management.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Telus

Feb 2025 - Present (8 months)

Train AI systems to moderate social media comments according to regional policies, ensuring compliance and reducing policy violations.

Content Moderation AI Training Social Media Quality Assurance Communication

Customer Service Representative

Stefanini

Feb 2023 - Mar 2024 (1 year 1 month)

Provided remote phone/email/chat technical support for hardware and software issues, guiding customers through installations and troubleshooting to restore functionality.

Technical Support Customer Service Remote Support Troubleshooting Hardware Software Installation And Troubleshooting Installation Communication

Social Media Manager

Self Employed

Feb 2019 - Mar 2023 (4 years 1 month)

Managed over 10 Instagram accounts totaling ~500,000 followers, creating content, engaging audiences and running promotions and app advertising campaigns.

Social Media Management Content Creation Community Management Instagram)Advertising Analytics Promotions And Campaigns Instagram

Online Fitness Coach

Self Employed

Jan 2019 - Dec 2022 (3 years 11 months)

Provided personalized fitness, nutrition and lifestyle programs for clients internationally, maintaining 24/7 support and tracking progress to achieve health goals.

Personal Training Program Design Remote Coaching Communication

Technical Support Specialist

Pyrostop

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered technical assistance and customer support for security systems via phone and email, resolving system issues and improving client satisfaction.

Security Systems Technical Support Customer Service Troubleshooting Remote Assistance Communication

Insurance Broker

OVB

Jan 2018 - Dec 2019 (1 year 11 months)

Advised clients on insurance products and financial education, matching policies to needs through phone, online and face-to-face consultations.

Insurance Sales Relationship Management Negotiation Communication

Education

Degrees, certifications, and relevant coursework

University of Craiova

Bachelor's degree, Electrical Engineering

2015 - 2019

Graduated from the University of Craiova with studies focused on electrical engineering and practical skills such as MATLAB, AutoCAD, and Microsoft Office.