Open to opportunities

Laurentiu Ichim

@laurentiuichim

Message

I resolve SaaS and enterprise IT issues while building trusted B2B client relationships.

Romania

Message

What I'm looking for

I'm looking for a Technical Account Manager or technical support role where I can own the support lifecycle, solve SaaS and enterprise IT issues, communicate clearly with stakeholders, and build trusted long-term B2B client relationships.

At Super, I provide technical support for online software products, resolve Helpdesk and IT field-team escalations, and keep incident documentation aligned with SLA requirements.

Previously at 8x8 and Stefanini's Mazda project, I owned support interactions from first contact through resolution, escalated priority issues, and supported Azure AD, Outlook/Exchange, VPN, Intune, SAP, hardware, and connectivity issues.

I've also run Campiness end to end, using Google Analytics, Facebook, Google Ads, and Shopify to analyze performance, execute campaigns, and improve the store experience.

I bring hands-on troubleshooting, clear communication, incident documentation, and relationship management to technical support and Technical Account Manager work.

Experience

Work history, roles, and key accomplishments

Current

Product Support Operator

Current

Super

May 2025 - Present (1 year 3 months)

Provide technical support for online software products, resolving Helpdesk and IT field team escalations. Document product issues and author incident reports, keeping support procedures aligned with SLA requirements.

Technical Support HelpDesk+Incident Management SLA Documentation