Lucian Bugheanu
@lucianbugheanu
I resolve enterprise cloud and Microsoft 365 incidents while improving customer service reliability.
RomaniaWhat I'm looking for
At Lenovo, I serve as the primary technical contact for enterprise customers using hardware and Microsoft-based solutions, owning high-severity incidents and reducing average resolution time by approximately 20%.
I've also supported enterprise operations at Dell Technologies, Wipro, and Stefanini, spanning Microsoft 365, Windows, cloud services, Salesforce, Zendesk, Power BI, and enterprise hardware. I enjoy coordinating across engineering, sales, operations, and customers to resolve escalations, identify root causes, and improve long-term technology adoption.
Experience
Work history, roles, and key accomplishments
Premier Technical Support Specialist / Acting Technical Account Role
Jan 2025 - Present (1 year 7 months)
Serves as primary technical point of contact for enterprise customers, managing high-severity incidents and escalations. Reduced average incident resolution time by approximately 20% through structured troubleshooting and proactive advisory.
Education
Degrees, certifications, and relevant coursework
Universitatea Ecologică București
Bachelor's Degree, Communication Sciences
2024 -
Pursuing a Bachelor's degree in Communication Sciences at Universitatea Ecologică București, starting in 2024.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Social media
Job categories
Skills
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