Open to opportunities

Lauren Rasnake

@laurenrasnake

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Experienced financial operations professional focused on process improvement and training.

United States

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What I'm looking for

I want a role leveraging my transaction processing, audit, and training experience in a collaborative environment focused on process improvement and growth.

I am a dedicated financial operations specialist with nearly 10 years of experience across banks and financial institutions, recognized for innovative problem-solving and peer mentorship. I have led onboarding and training programs, executed detailed audit and transaction processing, and collaborated cross-functionally to integrate process improvements, including AI-assisted workflows.

My accomplishments include earning a Circle of Excellence award for rapid implementation of a relief plan during the COVID shutdown and consistently maintaining high quality and productivity while advancing to specialist and trainer responsibilities. I seek roles where I can apply my attention to detail, data-entry accuracy, and process-improvement skills while continuing to develop professionally.

Experience

Work history, roles, and key accomplishments

Audit Research/Operations Trainer

Fidelity Investments

Jan 2017 - Jan 2024 (7 years)

Led onboarding and training for check processing teams, reduced errors by implementing enhanced processing strategies, and responded to customer audit inquiries; awarded Circle of Excellence for pandemic relief implementation.

Onboarding Process Improvement Data Entry Cross Functional Collaboration

Auditor / Manager on Duty

Residence Inn by Marriott

Jan 2014 - Jan 2017 (3 years)

Conducted nightly audits across systems, maintained inventory and deposits accuracy, managed overnight operations, and analyzed reports to identify operational trends.

Night Audit Inventory Management Cash Handling Reporting Customer Service Operations Management Trend Analysis

Teller / Lien Release Processor

Fifth Third Bank

Jan 2012 - Jan 2014 (2 years)

Processed daily customer transactions and lien releases, met monthly sales targets for credit products, and resolved complex account and payoff issues ensuring accurate title distribution.

Customer Service Cash Transactions Account Reconciliation Title Processing Attention To Detail