LR
Open to opportunities

Lauren Rasmussen

@laurenrasmussen

Motivated professional with expertise in client relations and case management.

United States
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What I'm looking for

I am looking for a dynamic role that leverages my interpersonal skills and allows for growth.

I am a motivated and results-driven professional with a strong background in client relations, case management, and administrative support. My experience includes analyzing complex information and providing empathetic customer service while ensuring high-quality outcomes. Currently, I work as a Short-Term Disability Claims Analyst at Principal Financial Group, where I manage up to 125 claims simultaneously, ensuring compliance with regulations and maintaining a high level of accuracy.

Previously, I served as an Office Administrator and Administrative Assistant at MyMycoLab LLC, where I successfully managed relationships with external agencies and prepared presentations that increased sales leads. My experience also includes providing therapy services as a Mental Health Counselor and Therapist, where I built a client base and delivered individualized therapy to meet diverse needs.

Experience

Work history, roles, and key accomplishments

PG
Current

Short-Term Disability Claims Analyst

Principal Financial Group

Oct 2023 - Present (1 year 9 months)

Acquired, analyzed, and investigated medical, financial, and contractual information to make effective and timely claim decisions on up to 125 claims simultaneously. Communicated with claimants, employers, and medical providers to facilitate transparent claims processing and supervised outstanding items to maintain compliance with regulations and quality guidelines.

PG
Current

Short-Term Disability Claims Analyst

Principal Financial Group

Oct 2023 - Present (1 year 9 months)

Acquired, analyzed, and investigated medical, financial, and contractual information to make effective and timely claim decisions on up to 125 claims simultaneously. Communicated with claimants, employers, and medical providers via phone, email, and letters to facilitate transparent claims processing.

ML

Office Administrator

MyMycoLab LLC

Jun 2023 - Oct 2023 (4 months)

Managed relationships with external agencies, including website builders, graphic designers, and benefits coordinators, to meet business needs. Prepared presentations and reports by consolidating data from various sources, leading to increased sales leads and webinar engagement.

ML

Administrative Assistant

MyMycoLab LLC

Jan 2023 - Jun 2023 (5 months)

Created job descriptions, reviewed applications, and sourced qualified candidates. Managed relationships with external agencies, including website builders, graphic designers, and benefits coordinators, to meet business needs.

ML

Office Administrator

MyMycoLab LLC

Jan 2023 - Present (2 years 6 months)

Managed relationships with external agencies, including website builders and graphic designers, to meet business needs and prepared presentations and reports by consolidating data from various sources. Created job descriptions, reviewed applications, and sourced qualified candidates, leading to increased sales leads and webinar engagement.

LC

Mental Health Counselor

Luminary Counseling

Dec 2021 - Jun 2022 (6 months)

Delivered individualized therapy services, fostering trust and rapport to facilitate effective outcomes. Conducted assessments to align treatment plans with clients' needs and goals.

LC

Mental Health Counselor

Luminary Counseling

Dec 2021 - Present (3 years 7 months)

Delivered individualized therapy services, fostering trust and rapport to facilitate effective outcomes. Conducted comprehensive assessments to align treatment plans with clients' specific needs and goals.

Education

Degrees, certifications, and relevant coursework

Northern Illinois University logoNU

Northern Illinois University

Bachelor of Science, Psychology

Completed a comprehensive curriculum focused on the scientific study of mind and behavior. Gained foundational knowledge in psychological theories, research methods, and statistical analysis.

Northern Illinois University logoNU

Northern Illinois University

Master of Education, Mental Health Counseling

Pursued advanced studies in mental health counseling, preparing for professional practice in the field. Developed clinical skills in assessment, diagnosis, and therapeutic interventions.

Tech stack

Software and tools used professionally

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Lauren Rasmussen - Short-Term Disability Claims Analyst - Principal Financial Group | Himalayas