Lauren Rasmussen
@laurenrasmussen
Motivated professional with expertise in client relations and case management.
What I'm looking for
I am a motivated and results-driven professional with a strong background in client relations, case management, and administrative support. My experience includes analyzing complex information and providing empathetic customer service while ensuring high-quality outcomes. Currently, I work as a Short-Term Disability Claims Analyst at Principal Financial Group, where I manage up to 125 claims simultaneously, ensuring compliance with regulations and maintaining a high level of accuracy.
Previously, I served as an Office Administrator and Administrative Assistant at MyMycoLab LLC, where I successfully managed relationships with external agencies and prepared presentations that increased sales leads. My experience also includes providing therapy services as a Mental Health Counselor and Therapist, where I built a client base and delivered individualized therapy to meet diverse needs.
Experience
Work history, roles, and key accomplishments
Short-Term Disability Claims Analyst
Principal Financial Group
Oct 2023 - Present (1 year 9 months)
Acquired, analyzed, and investigated medical, financial, and contractual information to make effective and timely claim decisions on up to 125 claims simultaneously. Communicated with claimants, employers, and medical providers to facilitate transparent claims processing and supervised outstanding items to maintain compliance with regulations and quality guidelines.
Short-Term Disability Claims Analyst
Principal Financial Group
Oct 2023 - Present (1 year 9 months)
Acquired, analyzed, and investigated medical, financial, and contractual information to make effective and timely claim decisions on up to 125 claims simultaneously. Communicated with claimants, employers, and medical providers via phone, email, and letters to facilitate transparent claims processing.
Office Administrator
MyMycoLab LLC
Jun 2023 - Oct 2023 (4 months)
Managed relationships with external agencies, including website builders, graphic designers, and benefits coordinators, to meet business needs. Prepared presentations and reports by consolidating data from various sources, leading to increased sales leads and webinar engagement.
Administrative Assistant
MyMycoLab LLC
Jan 2023 - Jun 2023 (5 months)
Created job descriptions, reviewed applications, and sourced qualified candidates. Managed relationships with external agencies, including website builders, graphic designers, and benefits coordinators, to meet business needs.
Office Administrator
MyMycoLab LLC
Jan 2023 - Present (2 years 6 months)
Managed relationships with external agencies, including website builders and graphic designers, to meet business needs and prepared presentations and reports by consolidating data from various sources. Created job descriptions, reviewed applications, and sourced qualified candidates, leading to increased sales leads and webinar engagement.
Therapist
TherapyAustin
May 2022 - Dec 2022 (7 months)
Provided therapy services to a diverse caseload, addressing clients' unique needs and fostering a supportive therapeutic environment. Built a client base through internal and external lead generation strategies.
Mental Health Counselor
Luminary Counseling
Dec 2021 - Jun 2022 (6 months)
Delivered individualized therapy services, fostering trust and rapport to facilitate effective outcomes. Conducted assessments to align treatment plans with clients' needs and goals.
Therapist
TherapyAustin
May 2022 - Present (3 years 2 months)
Provided therapy services to a diverse caseload, addressing clients' unique needs and fostering a supportive therapeutic environment. Built a client base through internal and external lead generation strategies.
Mental Health Counselor
Luminary Counseling
Dec 2021 - Present (3 years 7 months)
Delivered individualized therapy services, fostering trust and rapport to facilitate effective outcomes. Conducted comprehensive assessments to align treatment plans with clients' specific needs and goals.
Education
Degrees, certifications, and relevant coursework
Northern Illinois University
Bachelor of Science, Psychology
Completed a comprehensive curriculum focused on the scientific study of mind and behavior. Gained foundational knowledge in psychological theories, research methods, and statistical analysis.
Northern Illinois University
Master of Education, Mental Health Counseling
Pursued advanced studies in mental health counseling, preparing for professional practice in the field. Developed clinical skills in assessment, diagnosis, and therapeutic interventions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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