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Lauren Peters

@laurenpeters1

Message

I lead promotional products, apparel, and printing operations across franchise networks.

United States

Message

What I'm looking for

I'm looking to lead operations, supply chain, vendor, and customer-service teams where I can strengthen supplier networks, improve profitability, develop people, and support business growth.

At BusinessPartner FranchiseCorp, I oversee customer service operations for 26 independently owned promotional products, apparel, and printing organizations generating more than $40MM annually. I lead strategic initiatives, supply chain processes, franchisee training, large-scale projects, and brand-compliance efforts.

Previously, as General Manager at Business Partner, I grew the business to $3MM in annual revenue by building a customer-focused environment and developing staff to maximize sales opportunities. I bring more than 20 years of experience in vendor sourcing, supplier management, customer accounts, and preferred vendor networks.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Business Partner Franchise Corp

Jan 2012 - Present (14 years 8 months)

Oversees customer service operations for a franchise community of 26 independently owned promotional products, apparel, and printing organizations generating over $40MM in annual revenue. Led cross-functional teams in implementing strategic initiatives and directed supply chain management processes.

Vendor Sourcing Supplier Management Key Account Management Supply Chain Management Strategic Planning Market Analysis Contract Negotiation Team Leadership Training NetSuite Quickbooks

General Manager

Business Partner

Jan 2008 - Jan 2012 (4 years)

Managed all hiring, training, and development of staff, growing the business to $3MM in annual revenue by creating a customer-focused environment. Resolved customer inquiries and complaints, analyzed feedback, and developed training materials.

Hiring Training Staff Development Customer Service Customer Relationship Management Process Improvement Training Material Development