Lauren Horr
@laurenhorr
I create positive customer experiences through professional phone support and consultative sales.
United StatesWhat I'm looking for
At T.S.G Travel and ASD Protection, I handled customer calls, maintained accurate information, and built positive relationships through friendly, personalized service.
I'm passionate about helping people feel heard and satisfied. I bring organized, dependable remote work habits, strong attention to detail, appointment scheduling skills, and a commitment to meeting sales and performance goals while continuing to learn and grow.
Experience
Work history, roles, and key accomplishments
Call Screener
ASD Protection
Sep 2024 - Aug 2026 (1 year 11 months)
Handled inbound and outbound calls regarding vehicle protection plans. Maintained accurate customer information while meeting sales and performance goals, and built strong relationships through professional communication.
Travel Phone Representative
T.S.G Travel
Jan 2019 - Dec 2022 (3 years 11 months)
Communicated with customers by phone, built positive relationships through friendly, professional and personalized service. Maintained accurate customer information and followed up to ensure needs were addressed.
Education
Degrees, certifications, and relevant coursework
Chuck Shaw Education Center
GED, General Studies
Currently enrolled in the GED program and pursuing other opportunities.
Leonardtown High School
High School Diploma, General Studies
Attended Leonardtown High School through the 11th grade.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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