Lauren Brake

Coordinated and scheduled clinical, treatment, and laboratory appointments for around 50 patients a day, improving patient flow and reducing wait times. Provided administrative support including data entry, scanning, forwarding, faxing, and copying, processing 30-70 referrals a day to ensure timely patient care.

Assisted residents with questions, concerns, and community engagement. Trained new-hires in sales, leasing, customer service, and marketing procedures, and organized marketing events.

Coordinated with clients on event details, ensuring all requirements were met for successful execution. Organized events using CRM software and other computer programs, streamlining event management processes.

Managed phone communications, scheduled appointments, and coordinated patient visits to optimize clinic operations. Provided in-person and over-the-phone customer service to current and potential patients, enhancing patient experience.

Pursuing a B.S. in Public Health with majors in Psychology and Biology and a minor in Neuroscience, ongoing since 2021.