Laurel Chiazor
@laurelchiazor
People & Culture lead with 6+ years driving talent acquisition, onboarding, and HR operations in cross-cultural settings.
NigeriaWhat I'm looking for
I’m a people-focused HR professional with over six years of experience across talent acquisition, workforce planning, crew onboarding, and HR operations. I build systems from the ground up in complex, cross-cultural environments, including humanitarian and maritime settings, with a hands-on approach and a genuine interest in how people thrive at work.
As People & Culture Lead – Day Crew Recruitment at Mercy Ships, I led end-to-end recruitment and onboarding of over 300 local day crew professionals to meet operational needs. I designed structured onboarding frameworks to improve new hire retention, overhauled hiring pipelines using data-informed candidate assessments (reducing hiring turnaround time and cutting administrative inefficiencies by 30%), and partnered with department heads to anticipate staffing gaps. I also champion diversity and inclusion practices to ensure equitable access for local talent.
Previously, as a People & Culture Facilitator (Technical & Day Crew), I managed hiring initiatives while maintaining 95% compliance with HR policies, implemented an HRIS system to centralise workforce data (improving personnel record accuracy by 15%), and designed career development workshops that improved employee satisfaction. I also supported HR and administrative operations for Engineering & Deck, managing payroll and workforce management for 40+ crew members, improving schedule-driven operational efficiency by 25%, and automating administrative processes to improve reporting accuracy.
Experience
Work history, roles, and key accomplishments
Led end-to-end recruitment and onboarding of 300+ local day crew professionals, including sourcing, screening, contracting, and orientation. Designed onboarding frameworks, improved hiring pipelines with data-informed assessments, and reduced hiring turnaround time and administrative inefficiencies by 30%, while supporting workforce planning and diversity and inclusion.
Managed day crew hiring initiatives and ensured 95% compliance with HR policies across the employee lifecycle. Implemented an HRIS system to centralize workforce data (improving personnel record accuracy by 15%) and designed career development workshops to improve employee satisfaction, partnering with department leads to address talent gaps.
Managed HR and administrative operations for Engineering and Deck, including payroll processing and workforce management for 40+ crew members. Built compliant workforce schedules, automated administrative processes to improve reporting accuracy, and supported Flag State Endorsement applications to maintain current maritime certifications.
Project Assistant (Intern)
Wap Consulting Group
Aug 2021 - Feb 2022 (6 months)
Supported grant application processes that contributed to securing project funding and expanding the operational budget. Developed project tracking tools to improve milestone visibility and authored training materials and internal reports to support knowledge-sharing.
Customer Relations Officer
A-Bay Tours
Jan 2020 - Dec 2020 (11 months)
Provided day-to-day customer support by handling 30+ inbound calls daily and resolving client queries. Coordinated travel packages, collected client feedback to improve service quality, and managed social media and client newsletters to strengthen brand presence and engagement.
Customer Relationship Officer
Poise Nigeria
Aug 2018 - Dec 2019 (1 year 4 months)
Managed a stakeholder database of 500+ clients, ensuring data accuracy and timely engagement. Developed and maintained a centralized archive of communications and marketing materials and designed a staff training program that improved customer service standards and helped reduce complaint rates.
Education
Degrees, certifications, and relevant coursework
University of Rome Tor Vergata
Master of Science, Development Economics & International Cooperation
2020 - 2022
Completed an MSc in Development Economics & International Cooperation (MESCI) at the University of Rome Tor Vergata from 2020 to 2022.
Benson Idahosa University
Bachelor of Science, Economics
2014 - 2018
Earned a BSc in Economics at Benson Idahosa University from 2014 to 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
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