Open to opportunities

Boma Marshall

@bomamarshall

Message

HR & Operations professional with 5+ years building scalable people processes across consulting and tech environments.

Nigeria

Message

What I'm looking for

I’m looking to lead scalable HR operations—owning employee lifecycle, performance, and learning systems—while partnering with leadership to build compliant, high-performing teams through strong process design, documentation, and cross-functional execution.

I’m an HR & Operations professional with 5+ years of experience designing and implementing structured HR systems across consulting, technology, and professional services. I focus on process standardization, policy development, and organizational effectiveness so people operations run smoothly in fast-paced environments.

In my current consulting role, I’ve designed and implemented a structured Learning & Development framework, including training calendars, facilitator processes, and feedback systems. I also manage end-to-end recruitment and onboarding across multiple functions, using standardized documentation to improve consistency and hiring flow.

I’ve owned employee lifecycle management for 35+ hires, covering confirmations, engagement communications, and leave management to ensure consistency and a better employee experience. I support payroll and benefits administration through validation checks, HMO coordination, and vendor liaison—strengthening accuracy and compliance.

I’m hands-on with HR governance and operational readiness: I develop and institutionalize key HR documentation (handbooks, performance management tools, and governance frameworks) to improve clarity and audit readiness. I also coordinate cross-functional operations across HR, Finance, IT, Procurement, and Administration, and I lead process improvements like centralized repositories and structured resource planning systems.

Experience

Work history, roles, and key accomplishments

Current

Consultant, HR & Operations

Current

Hawksworth Advisors

Oct 2025 - Present (9 months)

Design and implement structured HR and Learning & Development frameworks, including training calendars, facilitator processes, and feedback systems. Manage recruitment, onboarding, employee lifecycle, performance management documentation, and support payroll/benefits administration and HR repositories for audit readiness.

Learning Development Recruitment Onboarding Employee Lifecycle Management Performance Management HR Documentation Policy Development Payroll Coordination Benefits Administration Facilities Management Budgeting Cross Functional Operations

Associate Consultant, HR & Operations

Hawksworth Advisors

Jun 2024 - Sep 2025 (1 year 3 months)

Support finance and vendor management processes including budget tracking and vendor vetting, while coordinating with stakeholders. Coordinate IT infrastructure services and contribute to process improvements across HR and operations.

Budgeting Vendor Management IT Infrastructure Services service reliability Business Continuity Process Improvement HR Operations

HR & Operations Lead

Neurl LLC

Feb 2023 - Feb 2025 (2 years)

Lead HR and operational support for a globally distributed workforce, owning end-to-end recruitment, onboarding, and people operations. Implement process improvements and documentation standards to improve operational clarity, delivery efficiency, and workforce readiness.

HR Operations People Operations Recruitment Onboarding Process Improvement Documentation Standards Resource Planning Cross functional Coordination

Customer Service Specialist (Tele-sales)

BuyPower Inc.

Aug 2021 - Jul 2022 (11 months)

Manage high-volume customer acquisition, onboarding, and support through targeted outreach and consultative engagement. Analyze customer feedback trends and collaborate with product teams to improve usability and service delivery.

Customer Acquisition Customer Onboarding Customer Support Customer Feedback Analysis Usability

Operations Team Lead

EduBureau Education Consultancy

Jan 2021 - Jun 2021 (5 months)

Develop and execute operational and marketing initiatives to strengthen subscription growth and market positioning. Optimize service delivery workflows to improve client acquisition and retention outcomes.

Operations Management Subscription Growth Workflow Optimization Service Delivery Client Acquisition Client Retention

Head, National Control Board

AIESEC Nigeria

Jan 2019 - Feb 2020 (1 year 1 month)

Lead quality assurance oversight across multiple local offices to strengthen issue resolution discipline and operational consistency. Collaborate with global counterparts to align quality control standards across the network.

Quality Assurance Issue Resolution Operational Consistency Quality Control Governance

Local Chapter President

AIESEC Port Harcourt Local Chapter

Feb 2019 - Jan 2020 (11 months)

Direct multi-stakeholder community development initiatives across nine communities. Maintain long-term alumni engagement through structured relationship management.

Community Development Stakeholder Management Program Leadership Alumni Engagement Relationship Management

Administrative Assistant

Arthur Imperium Global Energy Ltd.

Oct 2018 - Jan 2019 (3 months)

Manage executive scheduling, correspondence, reporting, and administrative operations. Provide general administrative support to support daily business activities.

Correspondence Management Reporting Administrative Operations