Open to opportunities

Laura Villa

@lauravilla1

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Operations and systems manager driving digital transformation, automation and process optimisation.

Spain

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What I'm looking for

I seek a role leading operations and systems improvements where I can drive automation, cross-functional projects, staff training, and compliance in a collaborative, impact-focused organisation.

I am an operations and systems manager with extensive experience delivering digital transformation, automation and process improvements across international English education organisations. I have led cross-functional projects including website relaunches, CRM and marketing automation implementations, and operational process redesigns that increased traffic by 13% and lead generation by 17%.

I combine compliance and stakeholder management with staff training and hands-on systems work, implementing tools such as Involve.me, Xero, Slack, ActiveCampaign and Zapier, and developing training using Confluence. I am results-focused, process-oriented and experienced in admissions, student welfare, credit control and budgeting in regulated education environments.

Experience

Work history, roles, and key accomplishments

Current

Operations and Systems Manager

Current

UK College of English

May 2021 - Present (4 years 5 months)

Led operational and systems improvements including automation of level testing and course booking processes, implemented Involve.me, Xero, ActiveCampaign and Zapier, and drove a website relaunch that increased traffic by 13% and lead generation by 17%.

Process Automation ActiveCampaign Xero Zapier Project Management Confluence Marketing Automation

Operations Manager

St George's International

Oct 2018 - Apr 2021 (2 years 6 months)

Managed operations including credit control (Worldpay implementation), budgeting support, database maintenance and led projects such as British Council inspection and setting up the online school in 2020.

Credit Control Worldpay Budgeting Project Management Online School Set Up

Part-time ESL Teacher

Link School of English

Aug 2017 - Jun 2020 (2 years 10 months)

Planned and delivered ESL lessons across age ranges, designed materials and assessments, and evaluated student performance to support language attainment.

Lesson planning Classroom Delivery Assessment Design ESL Classroom Management Curriculum Design

Office CRM Supervisor

Ryman

Jan 2010 - Aug 2017 (7 years 7 months)

Managed customer service and store administration, prepared weekly sales reports and trained over 20 store starters on company standards to improve frontline operations.

Customer Service CRM Sales Reporting Staff Training Stock Management Cash Handling Administration Process Improvement

College Administrator

University of Roehampton

Jan 2011 - Jan 2014 (3 years)

Handled admissions, student support and welfare duties, and managed financial administration including purchase orders and invoice processing to ensure smooth learner onboarding.

Admissions Financial administration Invoicing Office Administration