Laura Villa
@lauravilla1
Operations and systems manager driving digital transformation, automation and process optimisation.
What I'm looking for
I am an operations and systems manager with extensive experience delivering digital transformation, automation and process improvements across international English education organisations. I have led cross-functional projects including website relaunches, CRM and marketing automation implementations, and operational process redesigns that increased traffic by 13% and lead generation by 17%.
I combine compliance and stakeholder management with staff training and hands-on systems work, implementing tools such as Involve.me, Xero, Slack, ActiveCampaign and Zapier, and developing training using Confluence. I am results-focused, process-oriented and experienced in admissions, student welfare, credit control and budgeting in regulated education environments.
Experience
Work history, roles, and key accomplishments
Operations and Systems Manager
UK College of English
May 2021 - Present (4 years 5 months)
Led operational and systems improvements including automation of level testing and course booking processes, implemented Involve.me, Xero, ActiveCampaign and Zapier, and drove a website relaunch that increased traffic by 13% and lead generation by 17%.
Operations Manager
St George's International
Oct 2018 - Apr 2021 (2 years 6 months)
Managed operations including credit control (Worldpay implementation), budgeting support, database maintenance and led projects such as British Council inspection and setting up the online school in 2020.
Part-time ESL Teacher
Link School of English
Aug 2017 - Jun 2020 (2 years 10 months)
Planned and delivered ESL lessons across age ranges, designed materials and assessments, and evaluated student performance to support language attainment.
Office CRM Supervisor
Ryman
Jan 2010 - Aug 2017 (7 years 7 months)
Managed customer service and store administration, prepared weekly sales reports and trained over 20 store starters on company standards to improve frontline operations.
College Administrator
University of Roehampton
Jan 2011 - Jan 2014 (3 years)
Handled admissions, student support and welfare duties, and managed financial administration including purchase orders and invoice processing to ensure smooth learner onboarding.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Educación a Distancia
Master of Arts, Secondary Education Teaching: English
2023 - 2024
Completed an MA in Secondary Education Teaching (English) at UNED between 2023 and 2024.
Royal Holloway, University of London
Master of Arts, Victorian Literature, Art and Culture
Grade: Merit
Awarded an MA in Victorian Literature, Art and Culture (merit).
University of Roehampton
Bachelor of Arts, English Literature with English Language and Linguistics
2011 - 2014
Grade: First Class
Completed a BA in English Literature with English Language and Linguistics, graduating with First Class honours.
Availability
Location
Authorized to work in
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