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Laura Villa

@lauravilla1

Operations and systems manager driving digital transformation, automation and process optimisation.

Spain
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What I'm looking for

I seek a role leading operations and systems improvements where I can drive automation, cross-functional projects, staff training, and compliance in a collaborative, impact-focused organisation.

I am an operations and systems manager with extensive experience delivering digital transformation, automation and process improvements across international English education organisations. I have led cross-functional projects including website relaunches, CRM and marketing automation implementations, and operational process redesigns that increased traffic by 13% and lead generation by 17%.

I combine compliance and stakeholder management with staff training and hands-on systems work, implementing tools such as Involve.me, Xero, Slack, ActiveCampaign and Zapier, and developing training using Confluence. I am results-focused, process-oriented and experienced in admissions, student welfare, credit control and budgeting in regulated education environments.

Experience

Work history, roles, and key accomplishments

SI

Operations Manager

St George's International

Oct 2018 - Apr 2021 (2 years 6 months)

Managed operations including credit control (Worldpay implementation), budgeting support, database maintenance and led projects such as British Council inspection and setting up the online school in 2020.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Educación a Distancia logoUD

Universidad Nacional de Educación a Distancia

Master of Arts, Secondary Education Teaching: English

2023 - 2024

Completed an MA in Secondary Education Teaching (English) at UNED between 2023 and 2024.

Royal Holloway, University of London logoRL

Royal Holloway, University of London

Master of Arts, Victorian Literature, Art and Culture

Grade: Merit

Awarded an MA in Victorian Literature, Art and Culture (merit).

University of Roehampton logoUR

University of Roehampton

Bachelor of Arts, English Literature with English Language and Linguistics

2011 - 2014

Grade: First Class

Completed a BA in English Literature with English Language and Linguistics, graduating with First Class honours.

Tech stack

Software and tools used professionally

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Laura Villa - Operations and Systems Manager - UK College of English | Himalayas