Shane McDermott
@shanemcdermott
Project and operations coordinator at The Language Centre, managing operations and client experiences for 400+ clients.
SpainWhat I'm looking for
At The Language Centre, I lead day-to-day operations, scheduling, and experience management for 400+ clients and 10 staff members. I’m the primary point of contact for operational challenges and vendor logistics, and I design activities and event tracks using attendee feedback.
At Berlitz, I directed program logistics across multiple sites in Spain, coordinating teams of up to 60 staff members and supporting 100+ participants weekly. I also managed financial tracking, expense approvals, vendor invoices, and budgeting using Xero and Excel.
Experience
Work history, roles, and key accomplishments
Director of Studies & Operations Manager
The Language Centre
Sep 2025 - Present (1 year 2 months)
Lead day-to-day operations, scheduling, and experience management for 400+ clients and 10 staff members. Serve as primary point of contact for operational challenges, vendor logistics, and event programming.
Director of Operations & Academic Lead
CLASS (The English Class)
Jan 2023 - Jan 2025 (2 years)
Managed event schedules, weekly team workshops, and staffing logistics. Fostered a collaborative team environment through engaging workshops, social activities, and continuous onboarding support.
Directed operational execution and logistics for high-volume programs, coordinating teams of up to 60 staff across 17 nationalities. Oversaw welfare, accommodations, daily schedules, and activities for 100+ participants weekly.
Education
Degrees, certifications, and relevant coursework
Cambridge Assessment English
CELTA, Teaching English as a Foreign Language
CELTA qualification from Cambridge Assessment English, completed in 2012.
University of Galway
Master of Arts, Drama and Theatre
Master of Arts in Drama and Theatre from the University of Galway, completed in 2010.
University of Galway
Bachelor of Arts, English and Classics
Bachelor of Arts in English and Classics from the University of Galway, completed in 2006.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
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