Open to opportunities

Laura Posso

@lauraposso

Message

Customer service professional focused on multilingual support and conflict resolution.

Colombia

Message

What I'm looking for

Busco una oportunidad en el sector global de atención al cliente para aportar valor a mercados internacionales, usando mis idiomas, la escucha activa, la empatía y la resolución de conflictos para gestionar solicitudes eficientemente.

I bring a multicultural profile and strong communication in French (intermedio, B2) and English (intermedio-avanzado, B2), with a clear focus on escucha activa, empatía, and resolving requests efficiently—especially when demand is high.

In hospitality environments, I supported international clients through bilingual attention, handled real-time issues and complaints, and maintained a positive customer experience even with high customer flow.

I also strengthen operational reliability through organized workflow and process control, including rigorous compliance with international safety and efficiency standards (HACCP) and careful inventory management.

Experience

Work history, roles, and key accomplishments

Commis de Pâtisserie

La Pâtisserie Cyril Lignac

Apr 2024 - Apr 2026 (2 years)

Worked in a high-demand, multicultural pâtisserie environment, communicating in French and supporting consistent product delivery under strict quality and response-time standards. Executed mise en place and managed inventory while following international safety and efficiency standards (HACCP).

Inventory Control HACCP Quality Standards Food Safety Teamwork

Bartender y Host (Atención al Cliente)

Gianpula Village

Jun 2022 - Nov 2022 (5 months)

Provided bilingual customer service as a bartender and host to international guests, receiving and orienting customers and resolving requests in real time. Managed orders and complaints, and supported transactions through cash handling and payment processing along with bar and hospitality logistics.

Customer Service Bilingual Communication Active Listening Complaint Handling Order Management Cash Handling Payment Processing Communication Under Pressure