Open to opportunities

Laura Ossa Cardona

@lauraossacardona

Operations and Project Manager with 5+ years driving operational excellence, scheduling, and process improvement across teams.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own operations and project coordination—streamlining workflows, improving processes with SOPs and reporting/KPIs, and partnering with leadership on vendor management, scheduling, documentation, and continuous improvement.

I’m a Project Manager and Operations Manager with 5+ years of experience supporting business operations, scheduling, project coordination, and administrative processes across Australia and Colombia. I work closely with business owners and leadership teams to coordinate schedules, manage documentation, support recruiting activities, oversee vendor communications, and keep operational records accurate and actionable.

Across my roles, I’ve led workflow organization and continuous improvement—building operational procedures, centralizing onboarding materials, developing SOPs, and strengthening reporting and KPI tracking to improve visibility and accountability. I bring a detail-oriented, proactive approach to managing multiple priorities in remote environments, using tools like Core Practice, Salesforce, Deputy, ClickUp, Notion, and Google Workspace to deliver smooth day-to-day operations.

Experience

Work history, roles, and key accomplishments

Operations Manager

Four Brothers Espresso

Apr 2025 - Apr 2026 (1 year)

Coordinated operational processes across multiple locations to ensure smooth day-to-day operations, including scheduling, recruiting coordination, onboarding, training, and workforce planning. Managed operational records and reporting, processed invoices, and led an Operational Excellence Program to centralize onboarding materials, procedures, and reporting systems.

Scheduling Recruiting Coordination Onboarding Workforce Planning Reporting Invoicing Supplier Relationship Management Operational Excellence SOP Development Continuous Improvement

Operations Assistant

No Gaps Dental

Feb 2025 - Apr 2026 (1 year 2 months)

Used Core Practice to coordinate scheduling, patient/customer communications, records management, invoicing, and operational workflows in a high-volume healthcare environment. Maintained accurate customer records and supported reporting and administrative processes to ensure efficient service delivery and compliance.

Scheduling coordination Calendar Management Patient Communication Records Management Invoicing Reporting Administrative Processing

Operations Manager

Kippaloo

Jan 2023 - Mar 2024 (1 year 2 months)

Coordinated daily operations, including supplier engagement, procurement, budgeting support, and workflow management in a fast-paced environment. Supported recruiting activities and venue launch through scheduling, purchasing, vendor coordination, and maintained operational documentation, deliverable tracking, and invoice/supplier communications.

Operations Coordination Supplier Engagement Procurement Support Budgeting Workflow Management Recruiting Coordination Interview Scheduling Workforce Planning Deputy Salesforce Scheduling Venue Launch Coordination Invoice Management

Project Manager

L&L Ingenieros Consultores

Jan 2020 - May 2022 (2 years 4 months)

Coordinated multiple engineering consulting projects, public tenders, and private-sector proposals while managing schedules, documentation, budgets, and stakeholder communication. Served as a central coordination point for leadership, engineering teams, contractors, suppliers, and administrative stakeholders, including field operations logistics and procurement-related follow-up.