Open to opportunities

Laura Navarro

@lauranavarro

Message

Bilingual healthcare operations and compliance supervisor specializing in claims review and QA.

United States

Message

What I'm looking for

I’m looking to lead clinic or call-center operations while driving HIPAA-compliant claims review, audits, and root-cause solutions—mentoring teams to improve quality metrics, resolve patient account issues, and strengthen regulatory compliance.

I’m a bilingual healthcare professional with 15+ years of experience in healthcare operations, medical billing support, insurance verification, compliance, quality assurance, documentation review, staff leadership, and patient account resolution. I investigate account discrepancies, review healthcare documentation, maintain HIPAA compliance, and resolve insurance-related issues while supporting regulatory requirements.

In my current role as a Health Center Supervisor, I supervise daily clinic operations, monitor quality metrics, and conduct audits to identify process improvement opportunities. Previously, I supported and trained healthcare call center teams as a Mentor Trainer / Supervisor Support, conducting quality assurance reviews, investigating escalated patient concerns, and maintaining HIPAA compliance while handling confidential information.

Experience

Work history, roles, and key accomplishments

Current

Health Center Supervisor

Current

Family HealthCare Network

Jan 2026 - Present (6 months)

Supervise daily clinic operations and support front and back-office teams. Review operational and compliance documentation, investigate patient service/workflow concerns, and implement corrective actions while monitoring quality metrics and conducting audits.

Healthcare Operations Documentation Review HIPAA compliance Auditing Quality Assurance Quality Process Improvement Fraud

Mentor Trainer / Supervisor Support

Planned Parenthood Mar Monte

Jan 2012 - Jan 2026 (14 years)

Provide remote mentoring and training for healthcare call center staff, including QA and compliance-focused documentation review. Investigate escalated patient concerns, identify trends requiring corrective action, and maintain HIPAA compliance while handling confidential patient information.

Staff Training Mentoring Remote Support Quality Assurance Documentation Review Healthcare Auditing HIPAA compliance Trend Analysis Root Cause Analysis Fraud

Patient Account Representative

United Health Centers

Jan 2010 - Jan 2012 (2 years)

Review patient accounts, billing records, and insurance claims to identify discrepancies and resolve claim/payment issues. Assign CPT and ICD-9 codes, verify insurance eligibility, and research supporting documentation while maintaining HIPAA-compliant records.