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Veronique Underwood

@veroniqueunderwood

Healthcare compliance supervisor at LocumSmart / CHG Healthcare who leads audits and invoice reviews.

At LocumSmart / CHG Healthcare, I lead healthcare compliance audits and invoice reviews, checking agreements, billing records, and reimbursement requests for accuracy and compliance.

I also review accounts receivable and billing disputes, investigate compliance issues, and recommend process improvements. Previously, as Medical Claims Lead at LA Care Health Plan, I processed and adjudicated medical claims and conducted quality assurance audits.

Experience

Work history, roles, and key accomplishments

Current

Staffing Analyst (PD)

Current

Jackson Health System / Jackson Memorial Hospital

Jun 2025 - Present (1 year 4 months)

Monitor daily staffing levels, create and maintain employee schedules, and coordinate staffing assignments based on patient census and departmental needs. Analyze staffing data and generate reports for leadership.

Workforce Management Scheduling Data Analysis Reporting Healthcare Operations Compliance

Current

Compliance Supervisor

Current

LocumSmart / CHG Healthcare

Mar 2022 - Present (4 years 7 months)

Lead complex healthcare compliance audits and invoice reviews, ensuring adherence to contractual agreements and regulatory requirements. Analyze provider agreements and billing documentation to validate payment accuracy and mitigate risk.

Healthcare Compliance Audit Financial Analysis Contract Review Risk Mitigation Process Improvement Data Analysis Training Mentorship

Medical Claims Lead

LA Care Health Plan

Aug 2015 - Mar 2021 (5 years 7 months)

Processed and adjudicated high-volume medical claims, ensuring compliance with regulations and reimbursement guidelines. Conducted quality assurance audits and investigated potential fraud, waste, and abuse.

Medical Claims Processing Claims Adjudication Quality Assurance Fraud Investigation Healthcare Compliance Data Analysis Process Improvement