Laura Natasha

I’m a results-driven Customer Support & Operations Assistant with 2+ years of progressive experience leading high-performing support teams within the e-commerce and apparel sectors. I focus on written customer support, remote customer communication, escalation management, and email and chat support to protect customer satisfaction.

I strengthen outcomes through root-cause analysis and long-term solutions for complex escalations, while maintaining accurate customer documentation and consistent service standards. I also optimize workflows and support quality assurance by reviewing customer interactions and improving support processes.

I bring operational leadership across inventory management, scheduling, and performance tracking using Microsoft Excel and Microsoft Power BI dashboards. I’m fluent in CRM platforms and KPI tracking, and I’ve demonstrated the use and strong automation of AI capabilities to improve customer retention and support performance—while interviewing, hiring, and training team members to raise capability.