Laura Looney

I am a proactive and detail-oriented remote professional with extensive experience in administrative support and customer service. My background includes delivering prompt and polished support through live chat, email, and phone, consistently with a calm and creative approach. I am passionate about education and helping individuals achieve their goals.

In my current role as a Customer Service Representative at Helpware, Inc., I provide real-time support for healthcare clients, ensuring empathetic and efficient service in a fast-paced remote environment. I have consistently met satisfaction KPIs while maintaining HIPAA compliance. Previously, as an Executive Administrative Assistant at MasterCorp, Inc., I managed communications and scheduling for senior leadership, demonstrating discretion and attention to detail.

My experience as an Administrative Assistant at the Tennessee Small Business Development Center allowed me to support small business growth through event coordination and outreach. I created digital learning materials and managed communications, showcasing my ability to multitask and coordinate effectively. I am dedicated to leveraging my skills to contribute positively to any organization.