Open to opportunities

laura carolina parra guzman

@lauracarolinaparragu

Results-driven sales professional specializing in client booking, CRM, and closing sales with a warm, engaging approach.

Canada

Message

What I'm looking for

Results-oriented professional seeking a remote role focused on driving bookings and sales growth. I leverage CRM tools and strategic scheduling to build lasting client relationships and handle objections with confidence. I thrive in fast-paced, collaborative environments that prioritize clear communication and high-performance standards.

I’m a results-driven sales professional who blends direct sales with client booking and strong customer relationship management. I quickly earn trust, guide buying decisions, and deliver positive, meaningful experiences through confident, friendly communication.

In remote and self-employed roles, I’ve handled inbound and outbound client communication by phone and email, managed reservations and follow-ups, and maintained accurate client records. I’m known for staying calm and professional while resolving concerns and keeping clients engaged until they’re satisfied.

My background also strengthens how I operate day-to-day: I’m extremely organized with scheduling and communication systems, using ActiveCampaign (CRM) and Acuity Scheduling for appointment booking and time management. I coordinate internal teams and keep workflows running smoothly by tracking details, updating databases, and supporting sales and customer service when needed.

From independent sales to travel booking, I bring objection handling and closing sales experience, plus a customer-first mindset rooted in service efficiency and client experience management. I’m excited to bring my communication, organization, and sales approach to a role where I can help clients make confident decisions and keep returning.

Experience

Work history, roles, and key accomplishments

Current

Administrative Coordinator

Current

Golden Game SAS

Feb 2023 - Present (3 years 4 months)

Coordinated daily administrative tasks to ensure smooth operations, including managing client communication via phone, email, and online platforms. Organized bookings and schedules, maintained client records/reservations, and supported sales and customer service follow-ups to ensure satisfaction.

Administrative Coordination Client Communication Booking & Scheduling Operations Support Client Records Management Reservations Management Sales Support Customer Service Phone Support Follow up

Freelance Travel Agent

Self-Employed

Jan 2022 - Jul 2023 (1 year 6 months)

Handled inbound and outbound client communication by phone and email, assisting with bookings and scheduling using tailored travel recommendations. Managed reservations, client records, and follow-ups to ensure satisfaction and engagement.

Booking Coordination Client Communication Client Data Management Phone and email support Scheduling Follow up and retention Customer Service

Owner and Pastry Chef

Dulces Sabores

Feb 2021 - Dec 2022 (1 year 10 months)

Managed a client-based bakery business, including customer inquiries, order bookings, and consultations via phone and messaging. Recommended products to guide purchasing decisions and handled scheduling, payments, and order tracking with a strong focus on personalized customer experience.

Customer Service Product Recommendations Sales Booking Client Relationship Management Scheduling

Independent Sales Representative

Tupperware

May 2018 - Dec 2019 (1 year 7 months)

Built client relationships through consistent communication and personalized service while conducting direct sales and guiding purchasing decisions. Handled objections, closed sales, and managed customer records, orders, and ongoing follow-ups to encourage repeat purchases.

Product Demonstrations Professional communication Direct Sales Objection Handling Sales Closing Customer Follow up Customer Records Management Order Processing Relationship Building Phone Sales Professional Communication

Education

Degrees, certifications, and relevant coursework

George Brown College

Culinary Management

2024 - 2025

Studied Culinary Management from January 2024 to June 2025, building foundations in business operations, customer service, and client experience management. Covered sales strategies, cost control, service efficiency, and team coordination in fast-paced environments.