Laura Balrig
@laurabalrig
I improve customer operations, client services, and field-service coordination for national accounts.
United StatesWhat I'm looking for
At Hobart Food Equipment and Service, I support national commercial food equipment accounts by coordinating service requests, dispatch activity, branch offices, technicians, and third-party providers.
Previously at Experian Information Solutions and Experian Automotive, I managed complex client relationships, billing and account maintenance, escalations, reporting, and documentation. I also led daily client support operations, coached support staff, monitored service metrics, and improved workflows to strengthen customer satisfaction and retention.
Across more than 15 years in customer operations and client services, I've built reliable processes, supported onboarding and training, and helped teams deliver consistent service in high-volume environments.
Experience
Work history, roles, and key accomplishments
Customer Care Service Specialist
Hobart Food Equipment and Service
Feb 2025 - Present (1 year 6 months)
Supports national accounts by managing customer inquiries and coordinating service operations for commercial food equipment customers nationwide. Manages inbound service requests, coordinates communication between customers, branch offices, field technicians, and third-party service providers, and provides dispatch support.
Education
Degrees, certifications, and relevant coursework
Elgin Community College
Coursework, General Studies
Completed coursework in General Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Laura?
You can contact Laura and 90k+ other talented remote workers on Himalayas.
Message LauraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
