Latoya Richards-Sturgis

Developed and executed data-driven strategies to improve operational efficiency, reducing customer delivery time by 15%. Led end-to-end reporting processes, creating interactive Power BI reports for senior management, enhancing team workload analysis and decision-making.

Defined and prioritized product vision and roadmap by gathering feedback from customers, executives, and cross-functional teams. Managed multiple product development and technical program initiatives in a government contracting environment, ensuring they met the Department of Defense's standards.

Established strategic partnerships with Physical Therapy clinics, resulting in additional annual income of 20%. Implemented Agile methodology to streamline product development, producing a 20% increase to market and 15% increase in customer satisfaction.

Managed the Donor First website, resolving digital issues and creating technical requirement tickets for resolution. Collaborated with stakeholders to track project progress, create reports, and drive program improvements.

Served as JIRA administrator, creating and monitoring project tickets to support project processes. Managed product schedules, resources, and budgets, and coordinated cross-functional project teams.

Provided analysis and support for multiple departments, managing user access, project documentation, and system enhancements. Developed operational reports, managed user training, and supported system implementation for over 1,000 employees.

Established and delivered the first mobile app for clinical trial documentation signatures, resulting in a 30% increase in customer satisfaction. Provided input into driving the strategic direction of Florence solutions and measured success by delivering working software and end-user satisfaction.

Collaborated with the Director of Product on strategy and roadmap execution for the clinician experience. Owned, managed, and drove a prioritized product backlog, collaborating daily with product managers and engineering leads to deliver quality features and products within expected timelines.

Managed the product development cycle and executed product vision and strategy based on market discovery and in-depth understanding of users, industry, and target verticals. Coordinated user feedback sessions and focus groups, and managed third parties or consultants as needed.

Currently pursuing a Bachelor of Science in Cyber Security. The program focuses on the principles and practices of protecting computer systems and networks from cyber threats.