LMLatoya McBride
@latoyamcbride
Detail-oriented compliance and student services professional driving process improvements.
United StatesWhat I'm looking for
I am a skilled compliance and student services specialist with experience managing regulatory requirements, coordinating schedules and events, and strengthening client relationships using CRM platforms like CastleBranch, CampusNexus, Salesforce, and Five9. I have developed and delivered training programs, implemented service protocols, and led teams to improve processes and ensure accurate documentation of interactions.
I bring hands-on experience across higher education support and client care roles—managing proctoring and accommodations, supervising student ambassadors, and executing vendor and vendor-related tracking for collections and lien processing. I am recognized for effective leadership, operational improvement, and a focus on retention and satisfaction.
Experience
Work history, roles, and key accomplishments
Support Specialist
Walden University
Jan 2021 - Present (4 years 8 months)
Managed and tracked student and clinical partner compliance (background checks, drug screening, immunizations) using CastleBranch and CampusNexus, and designed proctoring schedules and accommodations to improve process reliability.
Client Care Lead
Global HR Research
Jan 2015 - Jan 2020 (5 years)
Developed and delivered client service training and protocols, implemented Five9 and Salesforce workflows to track metrics and strengthen client retention and satisfaction.
Lien Research Specialist
Property Debt Research
Jan 2009 - Jan 2013 (4 years)
Managed delinquent account follow-up and lien/ release processing, prepared payoffs and quotes, and tracked revenue recovery using Microsoft Access and Outlook to improve collections accuracy.
Education
Degrees, certifications, and relevant coursework
WUWalden University
Master of Science, Leadership
2014 - 2016
Grade: N/A
Activities and societies: Golden Key International Honour Society
Master of Science in Leadership noted from Walden University; tied to roles in support specialist and leadership responsibilities.
UFUniversity of South Florida
Bachelor of Science, Marketing
2006 - 2009
Earned a Bachelor of Science in Marketing and collaborated on campus scheduling and student event coordination.
ECEdison State College (Florida SouthWestern State College)
Associate of Arts, Business
Completed an Associate of Arts in Business at Edison College (now Florida SouthWestern State College).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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