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Maureen McQueen

@maureenmcqueen

Compliance specialist at University of Phoenix conducting audits, risk assessments, and regulatory reviews.

At University of Phoenix, I monitor organizational activities for compliance with applicable laws, regulations, policies, and industry standards. I conduct internal reviews, audits, and risk assessments, and collaborate with management, human resources, and legal teams on compliance concerns.

As Compliance Manager at University of Phoenix, I interpreted Title IV, FERPA, ADA, and accreditation requirements and translated them into actionable procedures. I also investigated compliance concerns, documented findings, and recommended corrective actions to leadership.

Earlier at University of Phoenix, I developed training materials and delivered workshops to help campus operations staff apply university policies and procedures. I also created and analyzed training for Academic Counselors.

My earlier work included counseling students at University of Phoenix and supporting career development and employment readiness at A New Leaf and Vocations Unlimited, LLC -Yavapai County Juvenile Detention Facility.

Experience

Work history, roles, and key accomplishments

Current

Sr. QA Analyst, Compliance Specialist

Current

University of Phoenix

Mar 2008 - Present (18 years 7 months)

Monitor organizational activities to ensure compliance with applicable laws, regulations, policies, and industry standards. Collaborate with management, human resources, legal and other departments to address compliance concerns.

Compliance Audit Risk Assessment Training Microsoft Office Google Workspace Salesforce Genesys Data Analysis

Compliance Manager

University of Phoenix

Feb 2006 - Mar 2008 (2 years 1 month)

Ensured institutional compliance with federal, state, accreditation, and university policies across academic and operational functions. Interpreted regulatory requirements and translated them into clear, actionable procedures for staff.

Compliance Regulatory Affairs Audit Risk Management Title IV Regulations FERPA ADA Accreditation Policy Interpretation

Operations Management Trainer

University of Phoenix

Feb 2002 - Feb 2006 (4 years)

Facilitated training workshops for campus operations staff to ensure consistent execution of university policies and procedures. Developed and maintained comprehensive training materials and guides for operational teams.

Training Curriculum Development Policy Implementation Workflow Optimization Teleconferencing Microsoft Office Google Workspace

Academic Counselor

University of Phoenix

Mar 2000 - Feb 2002 (1 year 11 months)

Managed daily student inquiries, consistently resolving issues on first contact and improving satisfaction scores. Trained new team members and maintained accurate documentation of advising sessions and degree audits.

Student Advising Customer Service Training Documentation Degree Audits Compliance

Career Counselor/Supervisor

A New Leaf

Oct 1998 - Feb 2000 (1 year 4 months)

Conducted initial assessments to identify clients' skills, interests, strengths, employment goals, and barriers to employment. Facilitated career development workshops and employment-readiness classes.

Career Counseling Assessments Workshop Facilitation Training Curriculum Development Community Outreach

Transition Coordinator

Vocations Unlimited, LLC

Sep 1997 - Sep 1998 (1 year)

Assisted youth with exploring occupations, vocational programs, apprenticeships, post-secondary education, and employment opportunities. Collaborated with teachers, counselors, case managers, and probation officers to support treatment and reentry plans.

Career Counseling Youth Services Case Management Job Readiness Training Resume Writing Interviewing Collaboration