Open to opportunities

Kayanna User

@kayanna

Message

I deliver remote customer support, virtual assistance, and accurate bookkeeping for growing businesses.

Jamaica

Message

What I'm looking for

I'm seeking remote opportunities in customer support, virtual assistance, or bookkeeping where I can improve workflows, maintain accurate records, support clients professionally, and grow in a flexible, service-focused environment.

I've supported SaaS and e-commerce customers through live chat and email, resolving order, billing, and technical issues across multiple time zones while maintaining a 95%+ customer satisfaction score.

I've also managed bookkeeping, reconciliations, inventory, store operations, rental logistics, and online sales support for small businesses. I bring organized client communication, accurate records, and practical workflow support to remote teams.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Agent

Self-Employed

Jan 2023 - Jan 2024 (1 year)

Delivered live chat and email support for SaaS and e-commerce platforms, resolving order, billing, and technical issues. Managed up to 4 concurrent chats while maintaining a 95%+ customer satisfaction score.

Live Chat Email Support CRM Customer Satisfaction Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Bishop Gibson High School for Girls

High School Diploma, General Studies

Completed secondary education with a strong focus on sciences and languages, achieving excellent grades in English, Information Technology, and Biology.