Latiffia Carter

Provided comprehensive administrative and clerical support to the sales team, handling inquiries and processing vehicle sales orders. Utilized CRM systems to manage client data, supported sales forecasting, and identified process improvements.

Oversaw front and back office operations to ensure smooth workflow and optimal patient service, managing multi-line phone systems and scheduling appointments. Checked patients in/out, maintained accurate schedules, and utilized Allscripts EHR for patient record management.

Scheduled patient appointments for medical visits and procedures via phone and fax, coordinating with physicians' offices to resolve discrepancies. Managed calendars, appointments, and travel arrangements, verifying and updating patient demographics and insurance information. Operated EPIC EHR system for scheduling and data entry.

Oversaw front office operations to ensure efficient workflow and excellent patient service, managing the front desk and scheduling appointments. Verified insurance eligibility through the Avality system and maintained/updated patient medical records and demographics. Handled patient referrals, medication pre-authorizations, specialist coordination, and entered clinical notes into the EMR system.

Served as Back Office Manager, overseeing all back office duties and daily clinical operations, maintaining accurate medical records and responding to patient inquiries. Assisted with patient care including vital signs and basic assessments, managing clinical office tasks such as referrals, medical records, and insurance authorizations.

Completed the program requirements to earn the National Certified Medical Assistant certification. Focused on skills necessary for medical office administration and patient care.

Completed the standard high school curriculum. Graduated with a High School Diploma.