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Latiera James

@latierajames

HRIS Support Analyst at Veolia Water Technologies, improving SAP SuccessFactors support and reducing repeat tickets by 20%.

United States

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At Veolia Water Technologies, I serve as the primary HRIS support contact, resolving employee inquiries and guiding users through SAP SuccessFactors. I also improve support documentation and workflows to help employees find answers and use self-service.

Previously, at Nielsen Multimedia, I administered SAP SuccessFactors Employee Central, implemented automation solutions, and conducted UAT and regression testing. At Serta Simmons Bedding, I supported SuccessFactors and ADP integrations, improved data validation, and provided system training to HR professionals.

Experience

Work history, roles, and key accomplishments

Current

HRIS Support Analyst

Current

Veolia Water Technologies

Oct 2025 - Present (11 months)

Served as primary HRIS support contact, resolving 40+ weekly employee inquiries with a 95%+ first-contact resolution rate. Provided SAP SuccessFactors guidance, reducing repeat tickets by 20% and decreasing average ticket resolution time by 25%.

HRIS Administration SAP SuccessFactors ServiceNow Troubleshooting Knowledge Base Management Process Improvement Change Control Data Validation

HRIS Employee Central Specialist

Nielsen Multimedia

Oct 2023 - Aug 2025 (1 year 10 months)

Administered SAP SuccessFactors Employee Central, configuring Onboarding 2.0 and EC modules, workflows, and permissions. Streamlined data workflows, reducing manual HR transactions by 25%, and developed HR analytics dashboards for executive insights.

SAP SuccessFactors Employee Central Onboarding Workflow Configuration UAT Regression Testing Data Integrity HR Analytics Automation

HRIS Analyst

Serta Simmons Bedding

Feb 2021 - Jul 2023 (2 years 5 months)

Supported full lifecycle management of SAP SuccessFactors and ADP integrations. Led regression and UAT testing, reducing post-implementation defects by 20%, and configured rule-based automations to reduce HR ticket volume by 25%.

SAP SuccessFactors ADP Recruitment Onboarding Offboarding Employee Central UAT Regression Testing Automation Data Validation Excel HR Reporting

HR Coordinator

Serta Simmons Bedding

Apr 2019 - Feb 2021 (1 year 10 months)

Maintained employee lifecycle transactions in ServiceNow and SuccessFactors with 98% accuracy. Streamlined onboarding and offboarding workflows, reducing new hire setup time by 2 business days.

ServiceNow SAP SuccessFactors Onboarding Offboarding Data Integrity HRIS

HR Generalist

JAS Forwarding USA

Aug 2016 - Apr 2018 (1 year 8 months)

Supported HR operations for 200+ employees, including payroll, benefits, and compliance. Led recruitment efforts, reducing time-to-fill by 10 days, and audited 500+ I-9 forms with zero ICE violations.

Payroll Benefits Administration Compliance Recruitment I 9 Auditing HR Integration Reporting

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Master of Science, Project Management and Business Administration

Earned a Master of Science in Project Management and Business Administration with a focus on HR Management, and a Bachelor of Science in Business Administration with a focus on Information Technology.