Looking for a job

Lathurshan Muralitharan

@lathurshanmuralitharan

Message

I am an international Student in Canada learning computer science with customer service experience.

Canada

Message

What I'm looking for

I already have 2 years of customer service experience and I am looking for a job where I can use my polished customer service talents and expertise to please the customer and improve my Company's overall image, reliability and ultimately sales

Enthusiastic undergraduate student with a strong track record of 2 years in customer service roles in Sri Lanka, actively seeking a position that aligns with my professional aspirations. Eager to leverage my extensive customer service experience, coupled with exceptional communication and customer management skills, to contribute significantly to a reputable company. Committed to ensuring the establishment of a customer-centric environment that fosters trust and reliability.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Dialog Axiata

Mar 2021 - Apr 2023 (2 years 1 month)

Distinguished tenure as a Customer Service Agent at Dialog Axiata PLC, encompassing a comprehensive 2-year period. Notably, in 2022, successfully navigated a challenging situation involving an irate customer expressing dissatisfaction with slow network performance. Over the course of my
service, I played a pivotal role in elevating customer satisfaction by an impressive 20%.

Customer Care Customer Facing Customer Success Customer Service Customer Support