At Media Mint, I respond to customers’ five-star ratings using AI-powered tools on live platforms including Google, Edmunds, DealerRater, Facebook, Carfax, and Cars.com. I meet daily SLAs and maintain SOPs, quality, and consistency.
At Pro Unlimited Global India FTE Ltd, I worked at the Facebook location as a Client Services Representative on the HR team. I supported staff onboarding and handled worker records, including credential verification, terminations, reactivations, and updates.
Earlier, I supported UK customer service processes at Amazon Development Center and HSBC Global Resourcing. At HSBC, I calculated insurance claim redress amounts and assisted with process training, creating training materials and maintaining documentation.
