Lateria Bolder

Developed customized mobility solutions to improve employee productivity and satisfaction. Coordinated ergonomic needs assessments and delivered training on mobility aids and assistive technologies.

Resolved customer inquiries across communication channels while maintaining timely, accurate responses. Handled escalated complaints and trained new team members on customer service protocols and best practices.

Resolved customer complaints with timely, accurate solutions and clear product information. Documented customer interactions in the company CRM and answered inquiries to ensure satisfaction.

Assisted clients with daily living tasks, including bathing, dressing, and grooming, and helped maintain safety and cleanliness. Documented case notes, supported physical therapy exercises, ran errands and transportation, and helped with budgeting tasks and bill payments.

Supported warehouse logistical needs by tagging stock and preparing orders for distribution. Followed health and safety procedures and notified supervisors of missing or defective items.

Met quality and accuracy standards by reviewing instructions and diagrams to verify requirements. Maintained production records, reported machine malfunctions, and packaged finished products for shipment.

Handled incoming and outgoing phone calls, monitored emails, and routed messages to appropriate personnel. Managed petty cash and maintained office security by monitoring logbooks, visitor sign-ins, and guest parking validation.

Managed guest check-in and check-out while maintaining accurate reservation and room assignment records. Processed payments, handled guest complaints professionally, and used property management systems to support smooth operations.

Provided fast, friendly service while balancing cash drawers at the start and end of shifts. Scanned items using POS systems, calculated totals, handled cash transactions, and helped customers with product questions.

Completed a High School Diploma at AIM Academy in November 2024.