Aleksandar Mitrovic

I’m a customer-focused support specialist known for resolving issues efficiently through structured problem-solving and clear communication. I support customers across phone, email, and chat while keeping service quality high and expectations transparent.

In my IT Help Desk role supporting Macy’s and Bloomingdale’s, I resolved 49% of technical issues remotely using structured troubleshooting—well above the team average. I handled 360+ support calls monthly and improved customer experience through fast, empathetic communication.

Previously, as a Purchasing & Expediting Agent on the Radwell project, I communicated with suppliers and stakeholders to resolve order delays and deliver accurate timelines. I managed order data in Prophet 21 (ERP), coordinated across teams to clear discrepancies, and proactively followed up on delayed shipments to improve response time and visibility.

I also built strong client communication skills as an Airbnb host, supporting 14+ international guests with a focus on mid-term stays (14–60 days). I bring attention to detail, multitasking, and time management to every interaction—always aiming to reduce repeat issues and improve the process behind the resolution.