At MedVA, I supported patients and healthcare providers with medical administration, communication, and care coordination. I processed 15–30 incoming referrals daily and followed up on missing information and documentation.
I coordinated with providers, specialty offices, insurance companies, and internal teams to resolve outstanding patient requirements. I also scheduled appointments, verified insurance and authorization requirements, and maintained accurate patient records.
At Omega Healthcare Services, I reviewed patient accounts, insurance information, and medical records, using Athenahealth and payer portals. Earlier, at Cognizant Technology Solutions, I handled healthcare inquiries, scheduled visits in Epic EHR, and processed prescription refill requests.
