Lakeitha Marbra

Investigate complex cases to gather facts and provide fair outcomes for clients. Maintain regular communication with diverse stakeholders, ensuring transparency and support. Evaluate client needs to resolve disputes effectively and empathetically.

Supported individuals during critical moments by facilitating claims intake and coordinating post-event services. Demonstrated active listening to gather complete and accurate information during client interactions.

Counseled clients on policies, guiding them toward decisions that best meet their needs. Delivered high-quality service, fostering trust and rapport with members.

Addressed client concerns with empathy and professionalism, ensuring their needs were met. Identified gaps in coverage and recommended additional services to enhance client safety and well-being.

Built positive relationships with customers by providing personalized service in a challenging environment. Trained new employees, promoting teamwork and a supportive workplace culture.

Completed a Bachelor of Science in Health and Human Services, focusing on the principles of health care, social services, and community support.

Earned an Associate in Arts in Liberal Arts and Sciences, providing a broad foundation in various academic disciplines.