Open to opportunities

Laiba Amin

@laibaamin

Message

I’m a customer support and processing officer focused on accurate documentation and fast issue resolution.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can support clients daily, process and verify documents accurately, and handle queries with clear communication. I want a collaborative environment that values organization, follow-ups, and continuous improvement.

I’m a customer support and administrative professional with hands-on experience handling client inquiries and managing application processing from initial inquiry to final processing. I communicate through calls, email, WhatsApp, and social media while ensuring accuracy, compliance, and service quality.

In roles including Processing Officer and Administrative Trainee, I reviewed and verified documents, supported record management, and handled follow-ups and issue resolution. I also gained QC and R&D internship experience by supporting quality testing, maintaining laboratory records, and collaborating on analysis and reporting.

Experience

Work history, roles, and key accomplishments

Processing Officer

Annax Consultants

Oct 2025 - Mar 2026 (5 months)

Managed client applications and documentation from initial inquiry through final processing. Communicated with clients via calls, email, WhatsApp, and social media, and handled document verification, customer queries, follow-ups, and issue resolution.

Client Communication Application Processing Documentation Document Verification Follow up Issue Resolution Customer Support Email WhatsApp Social Media Microsoft Office Slack Data Entry

Administrative Trainee

WSL Consultants

Aug 2025 - Sep 2025 (1 month)

Supported client communication and administrative workflow activities, including documentation and record management. Assisted with application processing and coordinated customer support tasks.

Client Communication Customer Support Email WhatsApp Documentation Records Management Application Processing Workflow Coordination Microsoft Office Slack

QC and R&D Intern

Brighto Chemicals

Jun 2025 - Aug 2025 (2 months)

Assisted with quality testing and maintained accurate laboratory records and documentation. Operated laboratory equipment and supported analysis and reporting activities.

Quality Testing Documentation laboratory operations Analysis Reporting