Looking for a job

Zümrüd Abdullayeva

@zmrdabdullayeva

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Customer Support Specialist at RateHawk who clarified customer requests and followed up on unresolved questions.

Azerbaijan

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What I'm looking for

I’m looking to grow in customer support, strengthen my skills and gain further experience while providing clear, reliable assistance.

At RateHawk, I supported customers with service-related enquiries, clarified requests and explained available next steps. I also followed up on unresolved questions and coordinated further assistance when needed.

At inDrive, I responded to customer questions, identified underlying issues and guided people through the resolution process, including in challenging conversations.

At SupportYourApp, I assisted customers with product and service enquiries, explained routine processes and referred complex requests for further support.

My background also includes teaching English at American Center Baku and coordinating education programmes at British Council Azerbaijan. I’m looking to grow in customer support, strengthen my skills and gain further experience while providing clear, reliable assistance.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

RateHawk

Nov 2025 - Sep 2026 (10 months)

Supported customers with service-related enquiries, clarified requests, and explained available next steps. Followed up on unresolved questions and coordinated further assistance when required.

Customer Support Issue Resolution Communication Skills Follow up

English Teacher

American Center Baku

Sep 2024 - Sep 2025 (1 year)

Delivered English lessons and adapted explanations to learners' individual needs and confidence levels. Built rapport through active listening, constructive feedback, and clear communication.

Teaching Communication Skills Active Listening Feedback

Customer Support Specialist

inDrive

Jan 2022 - Sep 2024 (2 years 8 months)

Responded to customer questions, identified underlying issues, and provided clear guidance. Handled challenging conversations with patience and supported customers through the resolution process.

Customer Support Issue Resolution Patience Communication Skills

Customer Support Specialist

SupportYourApp

Oct 2020 - Nov 2021 (1 year 1 month)

Assisted customers with product and service enquiries using clear, professional communication. Explained routine processes, addressed common questions, and referred complex requests for further support.

Customer Support Communication Skills Problem Solving

Education Programmes Coordinator

British Council Azerbaijan

Oct 2019 - Oct 2020 (1 year)

Coordinated programme activities and communicated schedules, requirements, and updates to participants. Responded to participant enquiries and supported day-to-day programme organisation.

Program Coordination Communication Skills Organization