Looking for a job

Ladiaya Lee

@ladiayalee

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I lead retail and food-service teams, optimize schedules, and deliver dependable customer experiences.

United States

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What I'm looking for

I'm looking for a shift leadership or management role where I can lead teams, improve scheduling and operations, and create strong customer experiences.

I've led customer-facing teams at Taco Bell and Forever 21 in Las Vegas, balancing fast service, cash handling, and positive customer experiences.

At Taco Bell, I create and maintain schedules for 25 employees, train and supervise 10 cashiers, and adjust coverage when absences or workload changes arise.

I prepare food to recipe, quality, presentation, and sanitation standards while resolving customer concerns around refunds and exchanges. I also collaborate on strategies to reduce theft and fraud at cashier stations.

At Forever 21, I processed cash, credit card, and check payments, supported customers with inquiries and product locations, and helped create displays and window arrangements that attracted attention.

Experience

Work history, roles, and key accomplishments

Current

Shift Leader/Manager

Current

Taco Bell

Jul 2023 - Present (3 years 3 months)

Prepared and cooked dishes according to recipes and quality standards. Managed schedules for a team of 25 employees, trained and supervised cashiers, and resolved customer complaints promptly.

Food Preparation Sanitation Scheduling Cash Handling Customer Service team training Conflict Resolution Theft prevention

Shift Lead

Forever 21

Jun 2020 - Jun 2023 (3 years)

Processed customer transactions accurately and efficiently using POS system. Provided exceptional customer service and built strong relationships to drive repeat business.

POS Cash Handling Customer Service Retail Sales Visual Merchandising