Lía Cáceres

I build strong customer experiences through fast, accurate front-desk operations in high-demand environments. I’m experienced in check-in/check-out, reservations management, and handling guest needs with a service-first mindset.

I support daily operations end to end, including cash handling, electronic invoicing, daily account reconciliation, and night audit processes. I also use Microsoft Excel and hotel systems to control information and produce reports.

I’m commercially oriented and comfortable working across teams. Through cross-training with Sales, I provide coordination support for commercial processes and corporate accounts, while resolving complaints with a clear focus on satisfaction.

I also value structure and continuous improvement, strengthening my capability through Foundations of Project Management (Google/Coursera, currently in progress). I bring planning and organization, adaptability, people management, and inter-area coordination to keep operations reliable and customer outcomes strong.