Laana Mark
@laanamark
Experienced customer service and operations professional specializing in administration and compliance.
United KingdomWhat I'm looking for
I am an experienced customer service and operations professional with a strong focus on administration, record-keeping, and compliance. I have supported payroll accuracy, maintained rota and attendance records, and handled confidential data in line with GDPR, achieving zero compliance breaches.
In supervisory roles I scheduled and managed data collection teams, produced Excel-based reports for audits and operational decision-making, and supported onboarding and training to meet project requirements. I consistently delivered compliance-ready documentation and improved data accuracy across projects.
I adapt quickly to fast-paced, regulated environments, provide frontline support to resolve employee and customer queries, and am committed to process improvement, accurate reporting, and effective stakeholder communication.
Experience
Work history, roles, and key accomplishments
Rail Replacement Coordinator
Greater Anglia
Jan 2025 - Present (1 year 2 months)
Coordinated staff schedules and maintained accurate attendance and rota records to support payroll accuracy, handled confidential GDPR-aligned data with zero compliance breaches, and resolved employee and passenger queries to improve satisfaction.
Transport Data Collection Supervisor
Tracsis
Feb 2022 - Jan 2025 (2 years 11 months)
Supervised and scheduled data collection teams, produced compliance-ready reports that improved data accuracy, and managed Excel-based reporting systems to support audits and operational decision-making.
Guest Experience Associate
M&M's World
May 2022 - Oct 2024 (2 years 5 months)
Maintained shift records and assisted with scheduling during high-volume operations, supported onboarding and training of seasonal staff, and processed transactions and sales reports with high accuracy.
Education
Degrees, certifications, and relevant coursework
Brunel University London
Master of Science, Environmental Management
2022 - 2023
Completed an MSc in Environmental Management at Brunel University London, focusing on environmental policy and management practices.
Central University of Kerala
Master of Science, Environmental Science
2019 - 2021
Completed an MSc in Environmental Science at Central University of Kerala with coursework in environmental systems and research methods.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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