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Kyra Stewart

@kyrastewart

Case management and healthcare operations professional with 15+ years supporting patients and teams.

United States
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What I'm looking for

I’m looking for a healthcare or human services role where I can manage caseloads, coordinate care and stakeholders, and keep programs audit-ready—using strong documentation, compliance, and customer service to improve outcomes for patients and families.

I’m a dedicated human services, healthcare operations, and administrative professional with 15+ years supporting patients, consumers, families, and healthcare teams. I bring a proven track record managing large caseloads, conducting assessments, and developing individualized service plans while delivering exceptional patient and community-centered support.

In my current role as an Independent Living Services (ILS) Coordinator at Houston Center for Independent Living, I coordinate services for individuals with disabilities, maintain audit-ready documentation, ensure compliance, and support reporting requirements for approximately 100 consumers. Previously, I supported senior living operations as an HR Administrative Assistant using Yardi, investigated vulnerable adult cases as an APS Caseworker, and improved hospital operations as a Patient Flow Coordinator by coordinating transportation and transfers across clinical departments.

Experience

Work history, roles, and key accomplishments

HL
Current

ILS Coordinator

Houston Center for Independent Living

Dec 2021 - Present (4 years 6 months)

Coordinated independent living services for individuals with disabilities by conducting assessments and developing individualized service plans. Managed an approximately 100-consumer caseload, coordinated with providers and community partners, and maintained audit-ready documentation to ensure program compliance.

SL

HR Administrative Assistant

Sagora Senior Living

Mar 2020 - Dec 2021 (1 year 9 months)

Provided administrative and HR support in a senior living healthcare environment by processing accounts payable invoices and maintaining financial records using Yardi. Coordinated meetings, onboarding, scheduling, and community events while maintaining confidential employee and resident records and serving as a liaison to residents, families, staff, and leadership.

DS

APS Caseworker

Department of Family and Protective Services

Oct 2018 - Oct 2019 (1 year)

Investigated allegations of abuse, neglect, and exploitation involving vulnerable adults while managing high-risk caseloads and meeting legal and regulatory deadlines. Conducted assessments and interviews, developed service plans, collaborated with healthcare providers and agencies, and maintained detailed compliance documentation.

US

City Carrier Assistant

United States Postal Service

Jan 2015 - Jan 2018 (3 years)

Delivered mail and packages with a focus on accuracy, efficiency, and customer service. Managed daily routes and time-sensitive delivery schedules while resolving delivery inquiries and following postal regulations and security procedures.

CH

Patient Flow Coordinator

Crothall Healthcare

Mar 2011 - Jan 2015 (3 years 10 months)

Coordinated patient transportation and movement throughout hospital facilities by partnering with nursing staff, physicians, and hospital departments. Prioritized transportation requests to improve patient flow and operational efficiency, maintaining clear communication for patient transfers with clinical departments.

Education

Degrees, certifications, and relevant coursework

Philander Smith College logoPC

Philander Smith College

Bachelor of Arts, English

Earned a Bachelor of Arts degree in English from Philander Smith College.

Tech stack

Software and tools used professionally

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