Looking for a job

Kylie Nguyen

@kylienguyen

I manage multifamily communities, improve occupancy, and strengthen resident satisfaction through responsive operations.

United States

Message

What I'm looking for

I'm looking to support community operations, strengthen resident satisfaction, improve occupancy, and contribute to a team focused on organized problem-solving and strong results.

I'm currently supporting community operations at Greystar as an Assistant Community Manager, coordinating resident relations, rent collection, service requests, payment follow-up, and accurate property records.

Previously, I managed leasing at Greystar communities in Concord and Worcester, guiding prospects from lead follow-up and property tours through eligibility verification, lease execution, and successful move-ins. I maintained a 40% closing ratio as a Leasing Professional and worked to keep occupancy at 95% as a Leasing Manager.

I also plan resident events, manage renewals, support marketing efforts to reduce vacancies, and help resolve disputes, payment plans, and resident concerns. I train and supervise leasing team members while staying current on Fair Housing requirements.

My work has been recognized with Greystar awards including Social Media Award, Best in Class (Mid-Rise), and Rising Star.

Experience

Work history, roles, and key accomplishments

Current

Assistant Community Manager

Current

Greystar

Oct 2024 - Present (1 year 11 months)

Coordinated resident relations, handled service requests, and resolved complaints to maintain high satisfaction levels. Managed rent collection, posted payments, and followed up on delinquencies to ensure consistent cash flow.